Job title : Cluster Operations Manager   About Our Client :  - Our Client's business is primarily based on the joint liability group lending model for providing collateral free, small ticket-size loans to economically active poor women.   - Our Client also offers individual loans to Micro & Small Enterprises (MSEs). Our client has adopted an integrated approach to lending, which combines a high customer touch-point typical of microfinance, with the technology infrastructure and related back-end support functions similar to that of a retail bank.  Number of Position(s) : 2  Qualification :   - Graduate in Commerce/Business/Economics or related subjects with good analytical skills and experience in banking operations   - Post-graduate qualification is preferred.   Experience : Minimum 2 to 4 years of experience in Banking  Job Responsibilities :   - Oversee branch operations and ensure regulatory and process compliance of the cluster  - Accountable for day to day operational and administrative activities in the branches which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping  - Monitor performance of branch operations  - Provide guidance and regular updates on operations related topics.  - Accountable for coordination of audits and closure of audit findings within timelines  Primary Responsibilities :  Business :  - Accountable for overall control of branch operations and administration   - Ensure adherence to operations budgets for the cluster  - Variances against budgets should be reported on a periodic basis to the Regional Manager - Branch Operations  - Ensure product awareness among operations team to enable them to handle a walk in customer  - Guide operations team to cross-sell companies products to walk-in customers  Customer :  - Ensure branch team treat customers in a courteous manner  - Ensure branch team assist/educate customers to use ATMs and other channels  - Ensure TAT adherence for all branches transactions, grievance redressal and customer queries   Internal Process :  - Accountable for back end operations of the cluster  - Adherence to TAT and SLAs for all operations activities  - Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers, ensure compliance of end of day branches reconciliation   - Oversee maintenance of overall branches ambience/infrastructure as per HO / RO guidelines  - Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping  - Oversee ATM operations, cash loading into on-site ATMs and escalate to Regional ATM executives/Vendors for ATM downtime at respective cluster  - Ensure process level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, customer service, etc. for branch operations  - Monitor 100% regulatory and process compliance reporting of branches in his/her cluster  - Review the ORM report from branches on branch level compliance  - Collate branch level risk and compliance reporting for cluster and report to Regional - ORM & Compliance manager as per timelines  - Process level Gaps/Issues/Audit findings - Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapses  Learning & Performance :  - Train the branch operations team on new processes/systems for account opening, cash transactions etc., other operational procedures, cash management, guidelines related to systems and processes and create an environment of continuous learning and improvement  - Develop an action plan/ improvement program for identified low performance branches to ensure higher process compliance  - Schedule training programme for operations functions of low performance branches  - Ensure that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations  - Manage the team; including target setting and monitoring performance against the defined goals/ metrics and take corrective action wherever required  - Ensure adherence to training man-days/ mandatory training programs for self and reportees  - Ensure, midyear review and annual appraisal process is completed within timelines for self and reportees.  Skills/Expertise :   - Above 2 years of experience in banking   - The desired candidate should have experience in customer centric banking operations and should be well versed in Finacle Core Banking System.   - The role will be responsible for managing branch operations of 4 to 5 branches, including coordination with both front end and back end operations teams and support functions for ensuring smooth service delivery to customers.   Please apply with your Resume mentioning following details :  Experience : Current CTC : Notice Period :  Ashwini Kalambe Phone : Work - 00912225476846  Mobile - 8097101155

Maharashtra

Others

Cluster Operations Manager - Bank 

Cluster Operations Manager - Bank  ,Job Description for Cluster Operations Manager - Bank  in Vitasta Consulting Pvt. Ltd. in  Maharashtra Others for (2-5) years of experience. Apply Now!

Job Description for Cluster Operations Manager - Bank  in Vitasta Consulting Pvt. Ltd. in  Maharashtra Others for (2-5) years of experience. Apply Now!