HIRING FOR:  Our Client's business is primarily based on the joint liability group lending model for providing collateral free, small ticket-size loans to economically active poor women. Our Client also offers individual loans to Micro & Small Enterprises ("MSEs"). Our client has adopted an integrated approach to lending, which combines a high customer touch-point typical of microfinance, with the technology infrastructure and related back-end support functions similar to that of a retail bank.  JOB SUMMARY  Oversee branch operations and ensure regulatory and process compliance of the cluster  Accountable for day to day operational and administrative activities in the branches which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping  Monitor performance of branch operations  Provide guidance and regular updates on operations related topics  Accountable for coordination of audits and closure of audit findings within timelines  PRIMARY RESPONSIBILITIES  Business  Accountable for overall control of branch operations and administration  Ensure adherence to operations budgets for the cluster  Variances against budgets should be reported on a periodic basis to the Regional Manager - Branch Operations  Ensure product awareness among operations team to enable them to handle a walk in customer  Guide operations team to cross-sell Company's products to walk-in customers  Customer  Ensure branch team treat customers in a courteous manner  Ensure branch team assist/educate customers to use ATMs and other channels  Ensure TAT adherence for all branches transactions, grievance redressal and customer queries  Internal Process  Accountable for back end operations of the cluster  Adherence to TAT and SLAs for all operations activities  Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers; ensure compliance of end of day branches reconciliation  Oversee maintenance of overall branches ambience/infrastructure as per HO / RO guidelines  Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping  Oversee ATM operations, cash loading into on-site ATMs and escalate to Regional ATM executives/Vendors for ATM downtime at respective cluster  Ensure process level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, customer service, etc. for branch operations  Monitor 100% regulatory and process compliance reporting of branches in his/her cluster  Review the ORM report from branches on branch level compliance  Collate branch level risk and compliance reporting for cluster and report to Regional - ORM & Compliance manager as per timelines  Process level Gaps/Issues/Audit findings - Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapses  Learning & Performance  Train the branch operations team on new processes/systems for account opening, cash transactions etc., other operational procedures, cash management, guidelines related to systems and processes and create an environment of continuous learning and improvement  Develop an action plan/ improvement program for identified low performance branches to ensure higher process compliance  Schedule training programme for operations functions of low performance branches  Ensure that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations  Manage the team; including target setting and monitoring performance against the defined goals/ metrics and take corrective action wherever required  Ensure adherence to training man-days/ mandatory training programs for self and reportees  Ensure, midyear -review and annual appraisal process is completed within timelines for self and reportees  Jyoti Pathare,  Vitasta Consulting Pvt Ltd Mobile: 8976532718 Phone:02225476846

Haryana

Others

Cluster Manager - Branch Operations & Control 

Cluster Manager - Branch Operations & Control  ,Job Description for Cluster Manager - Branch Operations & Control  in Vitasta Consulting Pvt. Ltd. in  MP Haryana Others for (5-8) years of experience. Apply Now!

Job Description for Cluster Manager - Branch Operations & Control  in Vitasta Consulting Pvt. Ltd. in  MP Haryana Others for (5-8) years of experience. Apply Now!