Circle Retail Head - Telecom

We are a leading Executive Search firm. We are looking for suitable candidates for the following position:

Role : Circle Retail Head

Industry : Telecom

Company : A leading Telecom Player

Location : Maharashtra

Key Individual Accountabilities:

Net Additions and revenue:

- Increase pre & post pay sales and enhance revenue in circle retail business

- Manage circle level Retail strategy and improvement in sales and delivery processes directed towards capability building

- Rollout of new stores and exploring new market opportunities

- Support creation of inhouse skills of category management, strategy, capability building, store look and feel that are critical for channel

- Part of circle organisation to draw on all shared services e.g. Marcom, CSD, Finance etc.

Retail Operations:

- Looking after Circle operations of Retail Business with more focus on sales than service and realignment of network towards sales

- Dimensioning channel, number and formats and ensuring achievement of targets for the Hub & Spoke and franchisees

- Responsible for managing backend related assistance for channel partner

- Rolling out promotional and incentive schemes for consumer and front end teams and ensure effective implementation.

- Plan and execute market based activities to increase walk-in sales and improve customer awareness/ disposition

- Define standards for business activities/processes and ensure team adheres

- Launch R&R and incentive schemes for Off roll manpower at stores

- Improve customer experience and delight activities

- Ensure good Customer Experience and thus contribute to Brand Value Growth

- Improving collection by driving various programs

- Engage the franchisee with various business inputs to grow the business and increase the profits

Key Shared Accountabilities:

With S&D Head:

- Design circle retail strategy as per AOP and corporate guidance

- Ensure ARPU and REC net add targets are on track as per plan

- Share knowledge on best practices across circles

With the corporate:

- Provide circle level feedback on retail store functionality and information about new programs and contests launched in circle

- Sharing best practices across circles and industry

- Parameters for Success

- Financial Metrics

- Performance vs. forecast/budget

- Net Additions

- Net Revenue

- ARPU

- Average MOU's

Profitability-EBITDA(1)

- Opex

- Operational Metrics

- Revenue market share

- Customer market share

- REC net adds

- CSAT

- Customer churn

- Brand scores

- Channel satisfaction score

- VAS Upselling

- Store audit score

Other responsibilities:

- Market visit to check store functionality, customer walk ins and franchisee partners once a week

- Conduct a full team meeting with all Zonal managers once a week

- Review sales performance and monthly targets with zonal team first week of month

- Review store audit score and take actions against gaps

- Review CSAT and customer feedback

- Managing attrition of retail offroll manpower

Functional Competencies:

- Organizing & Planning

- Networking & Negotiating Skills

- Market & Competition knowledge

- Team Management

- Decision Making Skills

- Understanding for all parameters of telecom business

- Conceptual knowledge & expertise in Distribution/channel Mgt

- Marketing & Finance knowledge

- Stock & Inventory Mgmt

- Ability to review performance of team/ others

- Business Understanding - understanding local market

Behavioural Competencies:

- Customer focus, People Development, Drive for results, Taking Ownership, Timely decision making, Innovation Management