Central Operations Manager - Customer Service - Home Loan/LAP - NBFC

We have urgent opening with NBFC Company as

- Responsible for timely resolution of customer requests, queries and complaints

- Responsible for coordination with Compliance, Accounts, Audit dept for NHB audits and reporting

- Responsible for managing the GRO portfolio for the Company

- Would be responsible in identifying areas of improvements within the team and branches and provide training in improving accuracy and productivity.

- Responsible for team's TAT on closure of queries.

- To co-ordinate with stake holders and bring in process improvement for smoothening customer experience.

Customer service & queries

Foreclosures & part prepayments

Reschedulements

Salary offered: 8 - 12 LPA

Ranjana Garg