Capita - Manager - Quality - Six Sigma - Black Belt

- Provide inputs to quality plan for the organisation with associated risk and opportunities

- Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement

- Responsible for mentoring / assisting green belt projects in the organisation

- Facilitate Quality in meeting its ASM (Kaizen) objectives

- Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process

- Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.

- Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.

- Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;

- Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects across India's work streams;

- Achieve quality targets for India's overall business plan;

- Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.

- Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.

- Participate in organisation wide / account wide projects & initiatives to promote Quality unit's functionalities.

- Manage quality related escalations

- Conduct regular performance reviews for the Assistant Managers and provide feedback

- Develop and maintain effective working relationships across business lines.

- Liase regularly with stakeholders to solicit feedback on team's performance & maintain high standards.

- Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager.

- Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities