Capgemini - Application Service Management Tooling Leader

In the context of Application Management (AM) Services, deliver a mature Physical Tooling Architecture to support state-of-art Industrialization and Automation across multiple Client Engagements

Use existing relationships with Tooling vendors and Internal stakeholders to develop Business Case, Define and Implement Solutions

Work in a hands-on manner and deliver to high expectations

Collaborate with Client / Internal Capgemini teams and key Stakeholders

Facilitate Client Workshops and on-going Client interactions to develop Future-State Physical Tooling Architecture

Drive periodic reviews of these Initiatives with Client and Internal Steering Committees

Earn based on the quality of work, Organizational alignment to Define and Drive these Client Engagement initiatives

Responsible for Customer and Internal Satisfaction, Delivery of Business Impact

Evidence of successfully building and delivering a mature Physical Tooling Architecture to support state-of-art Industrialization and Automation

Demonstrated Expertise in the following categories of Tooling:

1. Business Service Management Tools (HP BAC and others)

2. Application Monitoring and Performance Management

3. Application Workflow and User Experience

4. Business Transaction Monitoring

5. Event Management Tools

6. Service Management & Reporting Tools

7. CMDB Tools

Deep appreciation of Infrastructure Monitoring Tools for Monitoring of Servers, Databases, Storage, Mainframe Operations, Distributed Computing

Experience in building a Command Center from scratch would be a strong plus

Experience in an Onsite Client Engagement (this is not a People Management role)

Strong Program Management Skills

Ability to work with remote teams

Can-do Attitude

Demonstrated zeal for Excellence

Excellent Clarity of thought, Communication and Presentation skills