Business System Analyst - Insurance/ReInsurance

Position objective and position summary :

In this position, you are responsible for business systems analysis and requirements gathering, technical solution specification and business system design. The position holder has a focus on supporting change / project requests. Working closely with the Client Service Manager (CSM) and other solution integration partners (i.e., admin system, workflow, costing integration, partner integration, and reporting), responsibility includes the gathering of platform related analytical information, creation of detailed business requirements, functional specifications and development and execution of test cases.

Main tasks/activities/responsibilities :

- Change Management (CAB) / Project Management / Delivery

- Build and maintain a trusted relationship with our internal customers having a good understanding of business issues and challenges.

- Working with the business to identify system enhancements that enable our business to meet their growth / vision goals while challenging requests to ensure they meet business need and add value.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, convert high-level information into details, and distinguish user requests from the underlying true needs & priorities.

- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional/business requirements document, supporting mapping documents, use cases).

- Support the CSM in capturing complex business requirements and define corresponding solutions working closely with the business community always considering end-to-end business processes and solutions integration across global work streams.

- Support the CAB; assist the business in the development of the business case and support CAB presentation for approval.

- Ensure functional requirements are signed off by all IT and Business key stakeholders

- Provide context of changes to vendor and/or development team so that they can be implemented; collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

- In partnership with Testing Services, define and execute the test cases, ensuring the delivery of high-quality work.

- Ensure Release Notes are business friendly and properly communicate the change.

- In partnership with Release Management, ensure business sign off has been obtained.

- Support training team and production support pre and post go-live.

Incident and Problem Management :

- Review incidents in line with the SLA and ensure that adequate information has been provided and the correct severity / priority is set.

- For all problem tickets, ensure a ticket is raised in the appropriate vendor problem management system.

- Investigate all incidents raised, document and log occurrences, and coordinate the problem resolution, testing, and sign-off.

- Participate in coordination and prioritization meetings with Service Management, the Client Service Manager and vendor to establish priority and review status of defects, maintenance and change requests.

- Work with the Client Service Manager to address all high issues as efficiently as possible.

- Work closely with the Client Service Analyst to ensure that all solutions are validated across the full value chain.

Quality Management :

- Work with the Client Service Manager and Organization Testing Services to ensure that for all incidents and enhancements test cases are either created or modified.

- Perform smoke testing following any system releases or infrastructure modifications.

- Perform testing of incidents and enhancements and provide feedback on the test results to the Client Service Manager and Organization Testing Services

- Ensure all requirements for incidents and enhancement are fully captured / satisfied and evidenced by the testing results

Customer Relationship and Communication

- Ensure transparency and consensus by continuous communication and active expectations management with all stakeholders

- Provide information to the Client Service Manager for their monthly meetings with their business stakeholders and participate in the meetings where required.

Key Stakeholders :

- Delivery Services

- Client Service Manager

- Testing Services

- Business SME's

- Business system owner

- Service Management

- Vendors

Job requirements :

Essential skills & experience :

- Experience with cross-functional change initiatives

- Continuous improvement mindset, analytical in nature with ability to develop alternative solutions to problems and select the optimal solution

- Excellent communication and facilitation skills at all levels

- Experience in planning, prioritizing and delegating work

- Familiarity with quality assurance and compliance regulations

- Sound decision-making skills

- Ability to take decisive action

- Ability to align priorities of own area with the direction and priorities of the broader organization

- Promotion of cross-functional teamwork - Discourage - we vs. they- think

Candidate background and experience to include the following :

- Show Drive and Initiative - put in extra effort and work to accomplish critical or difficult tasks

- Proven experience in successfully managing execution

- Proven experience in negotiating persuasively to create win/win solutions for all parties.

- Demonstrated ability to cultivate networks throughout the organization to garner support and create a foundation for future influence

- Demonstrate a willingness to adapt to shifting or competing priorities.

- Demonstrate a willingness to try new things, even at the risk of failure.