Job Location : Mumbai   Position : Service Delivery Leader (HRO)   Expr : 15+ yrs  Role Summary   The position will be responsible for Managing the HRO Business across Global Delivery Centres wherever the client is delivering client Projects. Will be totally accountable for customer management, delivery and overall program management on client project. Will be accountable for the annual/quarterly targets, value creation across account and P&L ownership for the division.   This role requires hands on operations experience of managing Retail operations in an off shoring environment, customer facing role and ability work across functions within the organization and customer organization.   Coordinate with client, on-site delivery teams and support functions and enable achieve the goals and ability to achieve objectives.   Job description   - Hands on experience in leading HRO delivery projects   - Strong conceptual, planning, and decision-making skills   - Should have managed teams and should have reviewed them formally at regular intervals.   - Should have been involved in design & execution of development plans.   - Must have worked in an MNC environment with cross-functional divisions of the organization.   - Must have excellent written and oral communication skills.   Ideal candidate would have   - Strong Leadership/ Team Building/ Decision Making skills with ability to interface with customers, execution teams and management   - Strong people and project management skills, including the ability to lead multiple projects simultaneously.   - High energy and self-motivated professional with the ability to make things happen, work under pressure and adhere to strict deadlines.   - Must possess excellent communication skills and willingness to go an extra mile in terms of performance. Excellent interpersonal, influencing skills while dealing with all levels of management and cultural sensitivity.   Organizational Management and Development   - Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives   - Participate in local and regional / sub-regional task force / committees as well as other projects as part of continuing leadership development   - Work across functional business units to support organizational initiatives and business needs   - Promote inter-departmental and inter-divisional communications and teamwork   - Network internally across regions to discover and implement best practices   People Management   - Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports   - Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage   - Establish high standards of performance and hold associates firmly accountable for meeting those standards   - Identify capability strengths and gaps of the associates in order to determine the appropriate staffing that will meet current and future needs   - Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels.  - Act as coach, guide and mentor too employees   - Establish a strong team environment focused on exceeding internal and external client requirements   - Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback   - Develop training plans to ensure that client servicing team is fully proficient, moving toward to desired performance level   Typical Position Pre-requisites:   15+ years BPO/BPS delivery experience desired   - Project management experience   - Effective communications skills

Mumbai

Business/Service Delivery Leader - HRO 

Business/Service Delivery Leader - HRO  ,Job Description for Business/Service Delivery Leader - HRO  in XXX in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for Business/Service Delivery Leader - HRO  in XXX in  Mumbai for (15-20) years of experience. Apply Now!