Branch Manager - Bank

Position Summary

The Branch Manager is responsible for the administration and efficient daily operation of the branch Office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives.

- Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision.

- Oversees the branch teller and FSR functions, and customer service duties. Must also be familiar with IRA services and banking products and services. Although not primarily responsible for customer transactions and account opening administration, the Branch Manager will be available to assist Teller(s) and/or FSR(s) as necessary.

Key Duties & Responsibilities:

- Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.

- Approve customer and bank transactions within authority limits.

- Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.

- Be knowledgeable about all deposit, business, and consumer loan products.

- Maintain proper teller and vault cash levels including ordering coin and currency.

- Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.

- Collaborate in the hiring, training and retention of staff.

- Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.

- Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.

- Prepare teller and FSR performance appraisals and disciplinary notices as needed.

- Maintain staff schedules to provide adequate coverage at all times.

- Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.

- Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act.

- Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.

- Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

- Maintains the highest level of confidentiality with all information obtained.

- Perform as a team member in allocating and coordinating the work flow.

- Contribute to the fulfillment of department and company objectives and goals.

- Comply with all department and company policies, procedures and regulations.

- Be well organized and pay close attention to details.

- Meet expectations for attendance and punctuality.

- Other duties as assigned.