We are looking for Manager Customer Service  Role Description  - Complete Responsibility of monitoring and driving Customer Care metrics  - Implement and maintain standardized customer centric processes and tools   - Identify areas of improvement and assist in creating and implementing solution  - Identify and implement escalation prevention strategies - Coordinate service delivery  - Monitor progress and achievement through performance metric reports and take corrective action  - Conduct regular and structured reviews with key stake holders to bridge process gaps  - Orient organizations and key stake holders with the Voice of customer  - Set and implement response timeframes   - Regularly review coordinator related activities and optimize efficiencies  - Do a comprehensive qualitative and quantitative analysis and devise improvements roadmap  - Implement Health check activities across functions and drive customer connect  - Drive Escalation management at the branches  - Drive down TATS for all service impacting and Non service impacting tickets  - Complete ownership of all CSAT impacting actionable for branches  Preferably from telecom domain  Human Resource

Hyderabad

Beamtele - Manager - Customer Service 

Beamtele - Manager - Customer Service  ,Job Description for Beamtele - Manager - Customer Service  in Atria Convergence Technologies in  Hyderabad for (7-15) years of experience. Apply Now!

Job Description for Beamtele - Manager - Customer Service  in Atria Convergence Technologies in  Hyderabad for (7-15) years of experience. Apply Now!