Barclays - AVP - Business Control & Governance - CA

Main Function of the Job :

- To help achieve WIM India its business objectives by delivering on initiatives to ensure best in class multi-channel client servicing experience.

Main duties & responsibilities :

Customer/Client :

- Identify and implement initiatives to effectively deliver the full proposition of WIM India by appropriate leveraging of technology.

- Identify and implement initiatives to improve and standardise client experience across all client touch-points.

- Continuously assess client service levels based on feedback from various channels of client interactions.

Colleague :

- Work closely with local infrastructure partners and global teams to identify and harness best practices and technology advancements that may be adopted to improve client experience.

Company :

- Respect and help achieve organisation's commitment to Client Confidentiality.

- Support the organisation in ensuring and effective control and governance framework including regulatory obligations.

- Ensure appropriate documentation and maintenance of operating procedures.

- Provide SME and Project Management support for initiatives undertaken

- Assess, analyse and present business cases for identified initiatives proposed to be executed through the digital channel.

- Proactively identify additional areas of positive contribution

Conduct :

- Take into account reputation of Barclays at all times, through positive interactions and following policy and process.

- Sets an example and supports fair and ethical behaviour in all colleagues.

- Make sure colleagues are equipped to be able to protect our reputation at all times.

Citizenship :

- Support citizenship agenda across the firm to contribute positively to the communities we operate in.

- Apply citizenship lens when making business critical decisions.

Risk and Control objective:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Person requirements : CA with 3-6 years of Experience

Essential experience :

Extensive experience in launching/managing multi-channel service delivery.

Expert understanding of security and data confidentiality standards and guidelines.

Exposure to Business Intelligence Tools and Techniques.

Proven track record of Project Management and Delivery.

Ability to effectively communicate and interface with Senior Management personnel

Practical understanding of relevant regulatory environment

Preferred experience:

Product or Sales or Marketing Management

Financial services industry knowledge

Knowledge of emerging technologies and their applications.