AVP - Talent Acquisition - BPO

AVP - Talent Acquisition

Location: Mumbai

Job Summary:

- The AVP - TA will oversee the delivery of candidates to meet the recruiting demand based on the Recruiting Plan.

- The role supervises recruiting capabilities and oversees the recruiting process for either a large or many Operating Unit(s), Capability Group(s), Workforce(s) or Country(ies) with a large recruiting demand plan.

- The AVP will lead a team of 10 Recruiting professionals.

- Responsible for hiring for both volume hiring & niche segments.

Key Responsibilities:

Strategic:

- Define and set the strategy for meeting recruiting demand for a small/medium, complex part of the organization (e.g. a small to medium-sized client group, operating unit, capability group, country) in coordination with the Leadership Hiring Head and ensure that it is in line with the company’s business strategy

- Assist in the creation of and provide input to the Recruiting Plan

- Help hiring processes are effective, and recommend process improvements

- Collaborate with key leadership on profile development and assist in supply and demand planning to meet overall business objectives

- Provide external marketplace intelligence/industry trend analyses to the recruiting team and stakeholder group

- Monitor external competitor analyses and recommend adjustments to recruiting strategies and processes as needed

- Accountable for consistency of messages

- Monitor the company’s image in the marketplace

- Define and customize selling messages delivered to applicants

- Develop market compensation strategies

- Influence decisions made affecting recruiting organization

Operational:

- Develop expert knowledge of recruiting demands and skills profiles

- Oversee team to execute Recruiting Plan and meet targets

- Responsible for coordinating a large recruiting pipeline and meeting recruiting targets

- Act as a main point of contact with external vendors/agencies; participate in contract negotiations and management
- Collaborate with recruiting and sourcing experts to gain a thorough understanding of the resource planning process and recruiting demand, marketing messages and best practices

- Provide external marketplace information to recruiting team and business organizations

- Gather, evaluate and report external competitor intelligence

- Screen applications and select candidates

- Coordinate and conduct interviews

- Supervise recruiting events and sourcing activities

- Oversee contract management and post offer management

- Act as single point of contact for designated candidates for all recruiting related questions and concerns

- Responsible for Channel/Source Management

- Oversee referral process of applicants

- Ensure update of recruiting database and tools

- Oversee completeness of recruit files

- Conduct and distribute reports on a regular basis and special reports on request, identify issues and recommend actions

Supervision:

- Supervise a small to medium team of recruiters and delegate work appropriately

- Responsible for the career development of team members (training, supervision, evaluation, promotion recommendations)

- Facilitate team work and process integration across the recruiting team

Cooperation and Communication:

- Serve as a main point of contact for stakeholder group (e.g. Operating Group, Capability Group, Client Group, Geography Leadership) to understand their business objectives and fulfill recruiting demand

- Frequent interaction and manage relationships with stakeholder group

- Communicate recruiting strategy, policies and procedures to team

- Deliver key marketing messages to recruiting team to ensure selling messages are integrated into the recruiting process

- Facilitate cross-team flow of information on tools and processes

Relationships:

Reports to: Head - Leadership Hiring

Supervises: 8-10 Recruiters

External Relationships: Channels/Sources (Universities, Search Firms, Internet Job Boards, etc.), Recruiting and/or HR Organizations

Qualifications:

Education: Postgraduate degree preferred

Work Experience: 10 years of relevant work experience

Work Requirements: Some travel may be required

Knowledge/Skills Requirements:

- Strong understanding of the company business objectives and organizational structure

- Strong understanding of the company position in the market place

- Very strong/deep understanding of recruiting/sourcing processes and organization, systems and tools

- Deep understanding of recruiting profiles

- Very strong understanding of recruiting processes and procedures

- Deep screening and assessing interviewing skills

- Understanding of recruiting resource and marketing plan

- Understanding of Locational specific issues and cultural issues

- Deep knowledge of one or more specific workforces, operating groups, or capability groups

- Understanding of recruiting performance measurement and target metrics

- Strong understanding of and skills in pipeline management and yield analysis

- Solid understanding of the external marketplace and industry trends

- Understanding of selling messages for each workforce in the organization

- Data analysis experience

- Solid analytical skills and problem solving skills

- Negotiation and relationship management skills

- Strong team player

- Very good leadership and coaching skills

- Strong communication and interpersonal skills