AVP/Senior Manager-Operation Retail Banking  Job Description   - Handling the team of Branch Operations Managers of the cluster branches and looking after the following activities:  - Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.  - Liabilities & Investment Management Process - Account Opening & Maintenance for Corporate Relationships, key service standard issues.  - Transaction Banking Corporate Client Related Responsibilities.  - Audit & Compliance (internal and regulatory) of cluster branches.  - Ops Risk Management & Fraud management.  - Manpower management and training of staff members.  Heading the whole retail branch operations, services and audit issues.  - Branch reporting, MIS and cost control.  - Branch infrastructure and facilities management.  - Cross sales and completion of branch sales targets.  - Liasoning with various vendors and departments.  - Adherence and implementation of various processes and procedures.  - Clearing funds and cash offloads management and ATM management.  - Adherence of KYC and AML policy.  - Customer complaints handling and resolutions.  - Training and development of service and sales team.  - Team Management and building excellence in service quality.  - Handing the Corporate Services Desk, which includes handling of day-to-day banking functions at the branches and servicing customers handling queries, complaints and requirements of corporate customers across all products for both Retail & Corporate.  - Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction  - Processing savings & current A/c Opening/Closure, RTGS, Internet banking queries, ensuring regulatory compliance regarding Know Your Customer (KYC) guidelines as laid by RBI.  - Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.   - Provide interface to the channels for all the service quality related issues.  - Ensure timely escalation of issues impacting business and possible solutions to address the concerns.  - Responsible for offering complete financial solutions to India's most demanding corporate clients including Trade finance services & other simple banking transactions.  - Assist in new products, processes or systems roll out. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services.  - Assist in follow up on recoveries/dues from the customers

Delhi NCR

AVP/Sr Manager - Operation - Retail Banking 

AVP/Sr Manager - Operation - Retail Banking  ,Job Description for AVP/Sr Manager - Operation - Retail Banking  in V-Konnect Associates in  Delhi NCR for (8-13) years of experience. Apply Now!

Job Description for AVP/Sr Manager - Operation - Retail Banking  in V-Konnect Associates in  Delhi NCR for (8-13) years of experience. Apply Now!