Job Description: AVP - MBB - Process Excellence -Any domain  Certified Master Black Belt   Key Accountabilities:   - Drive Business Process Excellence and Transformation Projects for Business   - Create and implement BPET strategies   - Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence   - Facilitate process transitions and SLA adherence for the processes in the vertical   - Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical   - Facilitate setting up of required infrastructure for implementing the Quality Management System   Job Responsibilities:   - Drive Six-Sigma and Lean projects   - Drive Quality Management System within the vertical   - Drive Quality Net Savings in the vertical   - Drive VOC actionable across the team and maintain / improve scores   - Drive inputs from VOC for improvements   - Contribute and present in client/customer reviews/meetings   - Adhere to compliance to quality standards   - Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)   - Follow appraisal and feedback mechanism   - Initiate best practice sharing across the team and vertical   - Drive people development by aligning to the quality DNA program   - Drive culture of data-based decision making   Personal Attributes:   - High Initiative and Enthusiasm to drive improvements and quality culture   - Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time   - Prioritizing and Organizing Skills   - Attention to details   - Ability to accelerate change   - Ability to work with a team   - Analytical and problem solving skills   - Leadership Skills to lead a team   - Exposure to quality and understanding of quality resources & their requirements   - Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools   - Analytical and Logical Thinking   - Reporting and Coordination Skills   Contact Person:  Rekha - 044-43443707

Mumbai

AVP - Process Excellence - MBB - BPO  

AVP - Process Excellence - MBB - BPO   ,Job Description for AVP - Process Excellence - MBB - BPO   in Global Professional Services in  Mumbai for (10-14) years of experience. Apply Now!

Job Description for AVP - Process Excellence - MBB - BPO   in Global Professional Services in  Mumbai for (10-14) years of experience. Apply Now!