- Responsible for managing one of the Auto - NAPA vertical in QBSS India  - Would be responsible for leading the NAPA GP 13 migration   - Responsible for managing the entire service delivery. Would work very closely with Clients, CAM.  - Responsible for working closely with internal and external stakeholders for smooth business delivery  - Responsible for coordinating with sales (as and when required) for new opportunities  - Responsible for working on the contracts (as and when required) designing and defining the SLA parameters.  - Might lead few transition (as and when required)  - Works closely with all support functions in order to drive operational excellence.  - Driving Operation rigor and working closely with VP in terms of implementing the same in respective vertical  - Ensure all operational activities/ milestones on new transitions are accomplished as per agreed timelines  - Evaluation of - As IS- and - To be- Processes.  - Proactively identify problems and provide customer centric solutions (external and internal customers)  - Ability to visualize system requirements and articulate the same in the form of a functionality requirement document for IT.  - Build strong partnership with clients. Anticipate requirements and deliver them accordingly  - Ensure all Project compliance are adhered   - Work with internal teams to put in place best practices and effective process controls during the process transitions.   - Communicates customer service standards to management team and staff, and conducts necessary training to ensure that it is fully understood at all levels of the organization  - Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan by month to eliminate gaps.  Qualification - B. Com, CA.   - Excellent communication skills  - People Management skills, should have lead a team of - = 70 people in F&A domain.   - Effective negotiation and influencing skills with senior management.  - Agile and flexible. Sound planning skills  - Good project management skills, IT knowledge would be an edge  - Ability to work in high paced, challenging environment  - Proficiency in setting and meeting realistic timelines to achieve desired/meaningful outcomes   - Should be able to multitask, as well as set priorities and meet deadlines  - Ability to challenge status quo  - Persuasive with details and facts   - Defines and manages group/team structures and resource levels to support business needs.   - Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.  - Strong F&A BPO Experience  - Ability to handle multiple processes  - Process mapping and process analysis skills to resolve process roadblocks.  - Strong Project and process management experience at a senior level, preferably in a Outsourcing environment  - Experience in process improvement methodologies (e.g. Six Sigma) Preferably certified BB/ GB  - Experience in Finance Process transformation/re-engineering projects will be an added advantage  - Proficient in process study, transition & running successful process operations.  - High degree of problem solving skills to resolve problems in a multi product / service environment  - Good analytical skills  Reporting to Vice President Operations  Shift Timing 12 noon to 9 pm, 7:30 pm to 4:30 am.   Avani Joshi  Analyst - Human Resources Quatrro Business Support Services MBC Info Tech Park, Unit No. 1, Fifth Floor I Near Hyper City, Ghodbunder Road I Kasar Wadavli, Thane (West), 400 607. I Tel. No:+91-22- 6729 4201

Maharashtra

AVP - Operations - F&A - BPO 

AVP - Operations - F&A - BPO  ,Job Description for AVP - Operations - F&A - BPO  in Quatrro Business Support Solutions in  Maharashtra for (10-15) years of experience. Apply Now!

Job Description for AVP - Operations - F&A - BPO  in Quatrro Business Support Solutions in  Maharashtra for (10-15) years of experience. Apply Now!