AVP - Customer Success, Americas, LookingGlassPlatform.com, 4pm-1am IST  LookingGlass Platform (http://www.lookingglassplatform.com)  LookingGlass is the leading provider of integrated, Software-as-a-Service enterprise Apps, Portal and Content Management systems.  Responsibilities :  - Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXO's in assigned customer accounts.  - Lead, mentor and train a team of account managers.  - Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.  - Responsible for client receivables; planning and execution of contract renewals.  - Continuously identify opportunities for up-selling /cross-selling the company product portfolio and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.  - Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year period.  - Maintain a consistent schedule of online meetings with the client to manage performance objectives, customers- expectations and assess customer needs on an ongoing basis.  - Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations.   - Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary.  - Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or service techniques.  - Deliver high quality presentations to clients   - Exposure to US/International Client (Preferred)  Required Skills & Experience :  - Prior Experience in Account Management/ Customer Success / Business Analyst roles.  - Ability to grasp and quickly understand markets, methodologies and techniques.  - Good organizer with the ability to prioritize and multi-task.  - Leadership & team management experience.  - Sound analytical skills and the ability to interpret data and processes accurately.  - Excellent written and verbal communication and presentation skills able to generate interest and engages the client during presentations  - Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.  - Excellent sales/negotiation skills, commitment to customer satisfaction and a hunger to develop new business.  - Achieves strategic customer objectives and account plans defined by company management.  - Good relationship building skills (internal, external, and cross-cultural).  - Well- developed interpersonal skills for internal and external client; Problem solving skills.  - Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.  - Candidates with Project Management & Technical Skills Preferred.

Delhi NCR

AVP - Customer Success - Higher Education Portal & Content Management Systems 

AVP - Customer Success - Higher Education Portal & Content Management Systems  ,Job Description for AVP - Customer Success - Higher Education Portal & Content Management Systems  in PWC in  Delhi NCR for (5-20) years of experience. Apply Now!

Job Description for AVP - Customer Success - Higher Education Portal & Content Management Systems  in PWC in  Delhi NCR for (5-20) years of experience. Apply Now!