AVP Blackbelt - Customercare Process for an MNC BPO in Hyderabad.  Responsibilities:  - Conducting Green Belt and Lean training programs within Finance  - Leading Black Belt (BB) projects and mentoring Green Belt (GB) to address key cross functional issues ranging from financial operations, fulfillment operations, and vendor management   - Facilitate the Leadership Steering Committee to tollgate GB/BB projects and Kaizens to ensure consistency in methods and quality project deliverables   - Manage the documentation and status of all GB/BB/Lean projects   - Driving consistency of process, training, and reporting across functional teams   - Provide periodic project updates, including major successes/challenges, to MBB and senior management  - Managing and constantly improving the idea management (ideation to implementation) process  - Conduct VSMs and FMEAs to identify improvement opportunities as and when needed.  Skills / Education / Experience :  - BE / MBA from a top School having 5 - 10 years of work experience in driving Six Sigma initiatives in an MNC BPO in a Customercare Process in an MNC BPO.  - Black Belt certification and a proven track record of successfully leading GB/BB projects and training programs.   - Strong change management and influence skills and the ability to negotiate and communicate across all levels of the organization.   - Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change.   - Excellent presentation skills, dynamic approach with the ability to translate theory into practical application.   - Demonstrated skills leading and influencing global business partners.   - Ability to travel globally to perform various functions of the role. Should be willing to work in US shifts from 4:00PM to 1:00AM.  Interested candidates can mail their profiles or call @ 040-40101210/11.

Hyderabad

AVP - Blackbelt - Customer Care Process - BPO 

AVP - Blackbelt - Customer Care Process - BPO  ,Job Description for AVP - Blackbelt - Customer Care Process - BPO  in Search Light Consulting in  Hyderabad for (5-10) years of experience. Apply Now!

Job Description for AVP - Blackbelt - Customer Care Process - BPO  in Search Light Consulting in  Hyderabad for (5-10) years of experience. Apply Now!