Functional Competencies :   Strong knowledge of Banking regulations, services, frauds etc   Team management expertise   Sound functional knowledge of Operational Process/ Practice, Analytical competence   High customer orientation   Behavioral Competencies :  Excellent written and verbal communication skills   Excellent presentation skills   Job Responsibilities :  Non Financial Responsibilities   - Handling of customer escalation queries   - Monitoring MIS of all escalated complaints   - Interaction with customer while handling escalations   - Drafting/vetting replies to customer/ BO /any other regulatory and legal authority   - Coordination with various departments   Compliance & Risk Responsibilities   - Representing operations in BO/ DCF/State Commission etc   - Coordination with legal department   - Ensuring no adverse award against bank   - Ensuring Due compliance to Regulatory/legal advisories /awards/verdicts on operational matters

Jaipur

AU Small Finance Bank - AVP/DVP - Operational Service Quality & Escalation Management 

AU Small Finance Bank - AVP/DVP - Operational Service Quality & Escalation Management  ,Job Description for AU Small Finance Bank - AVP/DVP - Operational Service Quality & Escalation Management  in AU Small Finance Bank in  Jaipur for (10-12) years of experience. Apply Now!

Job Description for AU Small Finance Bank - AVP/DVP - Operational Service Quality & Escalation Management  in AU Small Finance Bank in  Jaipur for (10-12) years of experience. Apply Now!