Associate Manager - HRO

This position is accountable for the operation and delivery of an assigned service line across multiple clients. The position ensures quality of service is maintained, client targets are met and opportunities are developed to maximize revenue.

The role holder shall:

- Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client

- Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) are to the agreed SLA's.

- Initiate, design and implement business process excellence improvements

- Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers

- Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture's business.

- Provide solutions to complex business problems within the service line.

- Establish and maintain key relationships with the client, team leads and client management.

- Can act as a subject matter expert for the assigned service line.

- Liaise with Mobilization to ensure new solutions affecting the assigned service line are operationally efficient.

- Understand and adhere to Data Protection Criteria.

Knowledge/Skills Requirements/Preferred:

- Thorough understanding of the Service Line.

- Thorough understanding of Business Process Outsourcing

- HR Operations Experience

- Service Delivery Experience

- Process Improvement Experience

- Business Development Experience

- Project Management Experience

- Leadership ability

- Excellent Communications.

- Self-Motivated, positive attitude and approach.