Associate Director - Voice Operation - IIM/MDI/ISB/FMS

ONLY FROM PREMIUM INSTITUTION PASSED OUT 2009-2010

7+ years of experience across Customer Service Operations preferably from BPO, Banking or eCommerce domain.Operations & relationship management, Transaction processing, Process Management, Program Management, Cost Management Managing the vertical.

Key skills:

Customer Service Operations banking ecommerce contact center Service Excellence

Desired Candidate Profile

Responsible for setting up and scaling the Customer Service Operations and Service Excellence. Timely & accurate Reporting / Management Information analysis, TAT Management, Process Improvements, Regulatory Compliance, Audits- Process/Transaction