Job Opportunity with the leading eCommerce.  Position: Associate Director - Voice Of Customer (VoC)  Location : Bangalore  Your Part:  You will be the custodian of Customer.   The role is to lead a high performance team to:  - Listen to the customer well. Develop, Deploy, Analyse Solicited/Unsolicited, Structured/Unstructured customer data / metrics to identify current problems for customers  - Create clear RoI based improvement plans  - Drive solutions where you own the experience  - Partner with teams across, to drive change to eliminate these problems in a structured / scalable manner  - Be a Policy filter for ensuring world class customer experience  Key competencies / attitude required:   - Ability to create & lead a team of high performing problem solvers  - Strong Customer orientation  - High degree of structuring / influencing skills   - Experiential knowledge of what is best in class in terms of VoC strategy, processes, technology  - Strong problem solving ability  - Ability to create strong RoI backed improvement themes from VoC stream  - Ability to partner with senior people to drive change  Experience: 8 to 12 Years of Experience in VoC / Customer Advocacy / Analytics / Retail / CPG Consulting / Loyalty. This experience should have been gained in top eCommerce / retail / retail focused consulting / Other consumer facing businesses  Education: MBA from Premier Indian / Global BSchools  Experience: 8 to 12 Years of Experience in vendor management in Customer service.

Bangalore

Associate Director - Voice of Customer - eCommerce 

Associate Director - Voice of Customer - eCommerce  ,Job Description for Associate Director - Voice of Customer - eCommerce  in Wenger Watson in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Associate Director - Voice of Customer - eCommerce  in Wenger Watson in  Bangalore for (8-12) years of experience. Apply Now!