Associate Director - Returns - Value Recovery - eCommerce

This opening is for returns team, which focuses on ensuring great experience to the customer and minimum impact to the business.

- Customer returns if managed properly, can provide much better value recovery and in turn ensures significant impact on organization bottomline and allows us to continue on lenient return policies.

- Returns being one of the niche area, provides a massive opportunity to solve the unsolved problems at ecosystem level.

- Returns is treated as business unit in itself and has its own P&L, which is much bigger than many of the small categories. Value Recovery team plays a significant role in impacting and contributing towards the returns P&L.

Role Dimensions:

Execution:

- Building effective and aggressive team

- Increasing realization value from sales of "customer returned products", QC rejects and dead inventory

- Setting targets for self and team, with strong understanding on business and liquidation domain

- Tracking daily progress with the distributed team, making sure targets are not only met but also beaten on consistent basis

- Interaction with categories/business for liquidation planning

- Strong business understanding and can link plans effectively with business priorities

- Building redundant high-quality vendor networks across regions

- Champions the ecosystem, comes out with innovative ideas.

Education: MBA(Marketing/Operations) from Premier institute