Responsibilities:  - Retain existing customers and attract new assets by handling client requests in a professional, timely and effective manner.  - Monitor and control service standards.  - Lead and drive improvements in the quality of customer service by looking at process improvement, building a raw bust quality control framework, identifying risks and supporting a robust recruitment process.  - Ensure delivery of all key projects related to customer operations.  - Lead the goal setting process, linking team goals into strategic objectives. Leads the appraisal, salary and bonus process and monitors team progress against objectives.  - Work and achieve high levels of customer satisfaction across all communication channels.  - Provide regular updates to department heads on trends and issues, team performance, escalated issues/ problems, project work.  Skills & Experience:  - Experience of managing multi-site/ multi-channel environment.  - Minimum 12 years of experience with at least 10 years of management experience preferably from Financial services.  - Excellent understanding of the UK/ Europe market.  - Thorough knowledge of current call center systems and best practice.

Delhi NCR

Associate Director - Customer Service - BFSI 

Associate Director - Customer Service - BFSI  ,Job Description for Associate Director - Customer Service - BFSI  in Career Advantage Pvt. Ltd. in  Delhi NCR for (12-16) years of experience. Apply Now!

Job Description for Associate Director - Customer Service - BFSI  in Career Advantage Pvt. Ltd. in  Delhi NCR for (12-16) years of experience. Apply Now!