Opportunity for Assistant Vice President - Global Quality Assurance for leading BPO (MNC) based in Gurgaon.  Shift timing - 2PM - 11PM.  General Summary -   Reporting to the Director, Global Quality, this position will lead the Quality Assurance function for all applicable Organisation geographies including - U.S., India & Costa Rica. Responsibilities include Managing the global IO QA function & driving the global QA vision, formulating QA deployment strategies, planning & managing support functions and Organisation conformance to defined quality standards  Principal Responsibilities -   Develop and implement quality management strategy and plans, including resource, systems, timescales, financial budgets, to support, contribute, and integrate with the organization's annual business plan and long term strategy. Lead and relate to diverse Global QA team to meet critical time-sensitive goals  Monitor & report performance according to business established quality standards. Provide feedback to support business coaching/feedback efforts. Develop, maintain & audit QA policy, procedures & processes. Possess comfort and confidence in interacting positively with Sr Mgmt stakeholders.  Integrate new technologies, specifically Speech Analytics & Automation/Systemic QA tools such as SAS, to evolve the scope and impact of the QA department.  Evolve the QC role, while also supporting development of team members into roles needed to further vision and impact of QA, specifically Data Analysts, Process Specialists, etc  Develop & drive a robust interaction model with key business partners with a view to achieve balanced and collaborative decisions that impact business quality strategy & performance  Required Skills / Education -   Education - Bachelor's degree/ Masters or higher degree preferred  Certification - ASQ CQM/OE /Lean Six Sigma experience and/or certification  Relevant Quality Control and/or Corporate Compliance Experience  Implementation experience in COPC Gold Standard Deployment /eSCM SP V2.0  Technical Skill - Very strong analytical skills, change management & program management skills; Experience applying Speech Analytics technology. Experience driving Automation/Systemic QA processes Program/Change Management experience in enabling a culture of Consumer Experience in Operations processes  CTC - 25 Lakhs.

Delhi NCR

Assistant Vice President - Global Quality Assurance - BPO 

Assistant Vice President - Global Quality Assurance - BPO  ,Job Description for Assistant Vice President - Global Quality Assurance - BPO  in SimplyHR Solutions LLP in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Assistant Vice President - Global Quality Assurance - BPO  in SimplyHR Solutions LLP in  Delhi NCR for (8-15) years of experience. Apply Now!