Assistant Manager - Operations - BPO

A leading financial research firm looking for Assistant Manager based at Hyderabad.

Job Description:

Directs the activities of team/teams, made up of multiple team leads up to 6 TLs and/or a team size of up to 100 staff responsible for providing accurate and reliable financial and/or quantitative financial market data to internal database and/or internal and external clientele based on financial industry source publications, financial reports and resources. Handles multiple processes.

Job Responsibilities:

- Ensures timeliness, accuracy and coverage of team productivity and drives to improve the same on a continuous basis

- Plan, outline and implement an effective and efficient workload distribution encompassing all units in the team

- Monitor data inflow, content and process enhancement and liaise with technology team for development and implementation of initiatives

- Imparts technical/content training to the team where ever required

- Serves as escalation point for complex data-related queries and production and technical issues.

- Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems

- Does the administrative work in managing the team including attendance, discipline and performance management

- Fully knowledgeable in all content sources used and data sets covered

- Performs other duties from time to time that may be assigned by Management

Job Requirements:

- Graduate in any stream / Masters in Business Management is preferable

- Should either be manager of managers or managing a large team (>40 FTE)

- At least 3 years of management experience with minimum 6 years of overall experience

- Ability to work independently with minimum guidance

- Ability to work under pressure, rotational shifts and multi-task

Contact Details:
Dipa Rani
Live Connections
Mobile: 09638986710