Assistant Manager/Manager - Telesales - Insurance

About the requirement

Job Title : Asst. Manager/ Manager

Function : Sales (TELE-SALES)

Location : NCR

Responsibilities :

Sales :

- Deliver the projected sales number through sourced call centers.

- Plan and execute the sales process, and ensure compliance to the process.

- Manage cost of sales.

- Manage vendor relationship and ensure delivery as per guidelines.

Balanced Score Card :

- Financial Customer Centricity

Direct Impact :

- First year revenue

- Free look Cancellations

Indirect Impact :

- Sales volumes

- Total cancellations

Hygiene :

- Call center sales/ cancellations trends

- Managing Quality of sales %

- Risk, Controls and Compliance Development

- Execution of the laid down process

- Adherence of process laid down

Self :

- Enhance knowledge in Call center operations.

- Build on key skills i.e. Vendor management, Dialer management, and outbound selling skills.

Education and Experience :

- Graduate with minimum 3 years in outbound sales.

- No bar of premier B schools.

Knowledge :

- Knowledge on Outbound call center sales & vendor management is a key determinant.

- Knowledge on retail banking and Insurance sales would be added advantage.

Attitude :

- Carries a highly focused sales demeanor.

- Positive in outlook and can meet sales expectations.

- Drive, passion and focus to over-deliver on expectations.

- Ability to get the job done even in an ambiguous environment.

Skills :

- Communication skills

- Proven execution skills in Sales, on managing sales channels

Habits :

- Highly statistical.

- Sharp execution focus.