Area Branch Operations Manager - Small Bank - North East

Hiring for Leading brand of new small banking license holder across, Client has once again emerged as a top Indian company across industries, among global giants by becoming the 3rd Best Place to Work in India as per the survey conducted by the Great Place to Work Institute in coordination with the Economic Times.

Span of Control : Team of cluster ops manager (3/4) and handle 15/20 branches for north east.

CTC - 8 - 10 LPA, incentives and other components, depending upon current designation, experience and education background.

Responsibilities :

- Oversee branch operations and ensure regulatory and process compliance of the region.

- Accountable for day to day operational and administrative activities in the branches which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping

- Monitor performance of branch operations

- Provide guidance and regular updates on operations related topics

- Accountable for coordination of audits and closure of audit findings within timelines.

Business :

- Accountable for overall control of branch operations and administration

- Ensure adherence to operations budgets for the cluster

- Variances against budgets should be reported on a periodic basis.

- Ensure product awareness among operations team to enable them to handle a walk in customer

- Guide operations team to cross-sell client's products to walk-in customers

Customer :

- Ensure branch team treat customers in a courteous manner

- Ensure branch team assist/educate customers to use ATMs and other channels

- Ensure TAT adherence for all branches transactions, grievance redressal and customer queries

Internal Process :

- Accountable for back end operations of the cluster

- Adherence to TAT and SLAs for all operations activities

- Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers; ensure compliance of end of day branches reconciliation

- Oversee maintenance of overall branches ambience/infrastructure as per HO / RO guidelines

- Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping

- Oversee ATM operations, cash loading into on-site ATMs and escalate to Regional ATM executives/Vendors for ATM downtime at respective cluster

- Ensure process level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, customer service, etc. for branch operations

- Monitor 100% regulatory and process compliance reporting of branches in his/her cluster

- Review the ORM report from branches on branch level compliance

- Collate branch level risk and compliance reporting for cluster and report to Regional - ORM & Compliance manager as per timelines

- Process level Gaps/Issues/Audit findings - Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapses

Learning & Performance :

- Train the branch operations team on new processes/systems for account opening, cash transactions etc., other operational procedures, cash management, guidelines related to systems and processes and create an environment of continuous learning and improvement

- Develop an action plan/ improvement program for identified low performance branches to ensure higher process compliance

- Schedule training programme for operations functions of low performance branches

- Ensure that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations

- Manage the team; including target setting and monitoring performance against the defined goals/ metrics and take corrective action wherever required

- Ensure adherence to training man-days/ mandatory training programs for self and reportees

- Ensure, midyear -review and annual appraisal process is completed within timelines for self and reportees

Role requirements :

Desired Qualification :

- Graduate in Commerce/Business/Economics or related subjects with good analytical skills and experience in banking operations

- Post-graduate qualification is preferred.

Desired Experience : Above 5 years of experience in RBB operations.

- Native of North East working outside within India Heading operations of a Large Category branch.

- The desired candidate should have experience in customer centric banking operations and should be well versed in Finacle Core Banking System preferably.

- The role will be responsible for managing branch operations of 15 to 20 branches, including coordination with both front end and back end operations teams and support functions for ensuring smooth service delivery to customers.

Candidates willing to relocate are welcome to do so ! But they have to have a reason.