Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description: Company Overview: - American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. - American Express for 11th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . - At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. - A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Business Overview: - The Global Servicing Network (GSN) delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. Our front-line care professionals and specialists handle more than 130 million customer interactions every year. Each interaction is a chance to bring the brand to life for our customers and help build on Amex's reputation for trust, security and service. Role Overview: - This role is responsible for managing the end to end Call and Collect and Legal collections process in the JAPA &amp; EMEA regions. Incumbent will drive the key collections and compliance metrics for the outside agency network in the region to maximize effectiveness, while lowering operational risk. Job Responsibilities: - Responsibilities include managing 30+ agency relationships /1200+ collectors across 16 markets and generating 30%+ of the collections globally. - Developing key business partnerships in the regions to drive desired outcomes and establishing oneself as key business leader in GSG and regional business environment will be critical for success. - This role is responsible for leading a team of 80+ professionals across a diverse set of geographies. Requires 30%- 40% travel. Qualifications: - MBA or a graduate with overall 15+ years of experience including a minimum 10+ years direct Collections leadership experience with a focus on Legal and Call &amp; Collect Collections for multiple markets - Demonstrated leadership skills in a global, matrixed environment, with experience in leading teams that manage an outside agency network is required - Proven ability to provide flawless execution, manage performance while adhering to strict deadlines - Demonstrated knowledge of strategy, project management, financial/business operations, and cost management - Must have strong thought leadership experience and ability to drive results - Innovative thinking to improve the customer experience in a controlled credit environment - Proven people leadership experience with the ability to motivate and lead geographically dispersed teams - Proven ability to build strong relationships with Business Partners and Executives as well as the demonstrated ability to lead, develop and influence others. - Strong understanding of the financial services or related industry - specifically Credit and/or Recoveries - Demonstrated track record of integrity, innovation and excellence Job type- Full Time Industry Type - Operations The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Vice President - Operations - JAPA & EMEA Region 

American Express - Vice President - Operations - JAPA & EMEA Region  ,Job Description for American Express - Vice President - Operations - JAPA & EMEA Region  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for American Express - Vice President - Operations - JAPA & EMEA Region  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!