Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description :   The incumbent will be expected to :   - Lead a team of 12 - 15 Credit Analysts  - Responsible for Goal setting, Performance reviews and development plan for all direct reports.  - Responsible for day to day functioning/administrative work including production floor management. Responsible for delivery of all customer and shareholder metrics as per goals.  - Work closely with the US Risk Management and other stakeholders.   - Manage churn / attrition of team members.   - Support CSAT initiatives in enhancing / meeting external (TBASS) metrics. Strong focus on internal SLAs (Service Level & Aging).  - Conduct weekly Coaching & Feedback sessions for analysts. Provide development opportunities, coaching, and resources.   - Responsible for compliance for all processes and policies.   - Lead and maintain employee satisfaction and morale by using reward / recognition tools available. Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance.   - Collaborate with console in forecasting, scheduling and leave planning.   - Decision making in critical and day-to-day situations Shift 24X7 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications :  Graduate with about 4 years of relevant experience, preferably in service industry.   - Good communication skills - written and oral.   - Good working interpersonal and people leadership skills.  Superior global thinking and strong process/quality improvement mindset.   - Knowledge of American Express Credit/Collections.   Job type : Full Time  Industry Type : Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

American Express - Team Leader - Operations 

American Express - Team Leader - Operations  ,Job Description for American Express - Team Leader - Operations  in American Express in  Delhi NCR for (2-4) years of experience. Apply Now!

Job Description for American Express - Team Leader - Operations  in American Express in  Delhi NCR for (2-4) years of experience. Apply Now!