Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description :  This position will be required to develop project plan, helping define tasks, deliverables and timelines, create and maintain Issue Log, change management Plans   - Understand the new business process and application requirements at the appropriate level to influence the future business process design and help build requirements   - Provide guidance to others within American Express w.r.t. to process, control activities and ensure exceptional levels of customer satisfaction for internal customers   - Builds sustainable relationships with internal customer base through interactions and reputation as source of expertise   - Extensive interface with international customers to drive issue resolution / customer satisfaction   - Provide Issue Resolution/ Business Consultancy to Customers   - Handle escalations from International Customers / Business Partners related to Project   - Ensure high degree of team cohesiveness & engagement and manage attrition proactively to avoid customer impact   - Leads by example to motivate cross-functional team members and provide team guidance in supplier/market analysis, utilizing unique procurement practices/tools to capitalize on business opportunities   - Drives results cross functionally, cross business units and across the Blue Box that have a major impact on American Express- revenue and profitability   - Ensure compliance to standard American Express project management methodologies   - Facilitate requests for system enhancements, technology integration and support This role may be subject to additional background verification checks.  This role may be subject to additional background verification checks.  Qualifications :   Post Graduate with 12+ years of proven experience in Project Management   - Should be able to lead complex projects including processes managed by the third party vendor   - Should have experience of managing a team with at least 1-3 DR's   - Have end to end knowledge of procurement operations   - Prior Experience of Working on Procurement ERP Platform like Ariba, Oracle, SAP etc is a preferred   - Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite   - Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English is a must   - Customer management/ customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements   - Frequent contacts with internal/external customers and other company representatives at all levels of management   - Prior experience of managing relationships with global customers atleast 2 Band levels higher would be an added advantage   - Requires frequent contacts with international customers which at times are difficult, requiring a balance of assertiveness and tact   - Should be flexible to work in the shift environment   - A prior exposure to the Procure to Pay domain including analyzing, negotiation, sourcing, contracting would be preferred.   - In depth knowledge of AXP businesses a plus   - Strong written and verbal communication skills, including ability to distill complex issues quickly, effectively communicate strategies, and summarize key points and implications   - This individual must be fully competent to act as a face to the customer and provide guidance, insight & direction to multiple stakeholders in arriving at decisions involving highly complex, very difficult, non-routine, ambiguous, or higher-risk activities.   - Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution   - Customer orientation /ability to empathize with the customer   - Demonstrated high performance in the previous organization   - Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills   - Exposure to quality tools like six sigma, quality tools etc. is preferred   - Driving cross functional projects / assignments at department / center level, implementing Six Sigma rigor, process improvements, process and customer engagement.   - Demonstrated understanding of business, financial, and economic ramifications of various third party actions and alternatives in order to recommend appropriate actions   - Ability to collaborate and drive decisions in spite of divergent objectives of the stakeholders involved including third party vendor supporting the operational processes  Job type : Full Time  Industry Type : Consulting   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

Others

American Express - Service Delivery Leader - Project Management  

American Express - Service Delivery Leader - Project Management   ,Job Description for American Express - Service Delivery Leader - Project Management   in American Express in  Delhi NCR Others for (12-16) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - Project Management   in American Express in  Delhi NCR Others for (12-16) years of experience. Apply Now!