Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description :  - Process Excellence (PE) is an employee advocacy program to engage and empower frontline employees to improve processes & outcomes across constituencies.   - This program has created significant value by driving skill development & job enrichment for our employees, improved Cardmember & Merchant experience, delivering shareholder value and driving a culture of process improvement & operations excellence.   - As an SDL of the GSN Global PE team, this position will be a key catalyst in spreading the PE culture in JAPA and will engage with key stakeholders to execute PE strategies.   - The incumbent will report to the regional PE Site Champion.   The successful candidate will :  - Drive key PE initiatives (Process and Centre level) for GSN.   - Leverage best practices across GSN teams in JAPA.   - Deploy site PE training (e-learning modules).   - Conduct Frontline and Team Leader huddles. &bull; Mentor and coach GSN employees on PE Tools.   - Conduct brainstorming sessions with teams to identify process improvement opportunities.   - Execute as well as facilitate key projects.   - Track performance improvement ideas.   - Measure and report the overall success of the PE program and present to site leadership.   - Site branding and communication for PE. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.  Qualifications : In line with the above, key requirements and qualifications include Six Sigma Certified and knowledge of Six Sigma Tools.   Relevant experience in a customer-centric function.   - Proven Project Management Skills.   - Strong process orientation and analytical/problem solving skills.   - Statistical problem solving experience.   - Demonstrated ability to lead change; strong change management experience.   - High influencing skills, collaborative style, and team orientation.   - Excellent communication, facilitation and presentation skills.   - Excellent MS Excel and Power Point skills.   - Should have conducted Six Sigma training sessions.   - Should have experience in managing high performing teams.   Shift Timings : As per business needs. This role may be subject to additional background verification checks   Job type - Full Time  Industry Type - Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

Haryana

Others

American Express - Service Delivery Leader - Performance Engineering 

American Express - Service Delivery Leader - Performance Engineering  ,Job Description for American Express - Service Delivery Leader - Performance Engineering  in American Express in  Delhi NCR Haryana Others for (5-10) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - Performance Engineering  in American Express in  Delhi NCR Haryana Others for (5-10) years of experience. Apply Now!