Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : This is a B35 role  - The incumbent will be responsible for developing and executing fraud prevention and servicing strategy to maximize effectiveness and efficiencies.   - The position is accountable to effectively manage the key production and servicing indicators of Inbound /Outbound and Back-office Fraud Operations with flawless execution of Risk Management policies and procedures.   Principal responsibilities include :   - Lead, coach and develop Team Leaders/Managers.   - Create and help execute innovative employee engagement strategies   - Help foster a culture of innovation with a strong bias for execution   - Develop and maintain strong relationships with business leaders and stakeholders across the network   - Ensure appropriate operational controls are in place and maintained on an ongoing basis   - Ensure that daily volumes are worked in a timely manner, in full compliance with risk management and financial policies, and compliance requirements   - Quickly identify negative trends in operational indicators and implement effective corrective measures with a sense of urgency   - Effectively manage operational issues, concerns, negotiations, performance results and relationships   - Achieve high levels of employee engagement and motivation   - Understand drivers of customer experience, and collaborate with Risk Management, Quality and Training departments to develop and execute plans to improve Customer Satisfaction metrics   - This role may be subject to additional background verification checks.  Qualifications :  - Post graduate With Relevant Experience Preferably in Service Industry - Sound Knowledge of Workforce Management Process & Methodologies   - Experience in Coaching & Development of Large Teams  - Displayed value based leadership and a strong bias for execution   - Consultant approach to manage a highly knowledge intensive business   - Good Working Interpersonal and Negotiation Skills   - Ability to effectively influence various levels of management in Lines of Business and Staff Groups.   - Excellent Communication, Business presentation & Relationship Skills.  - Ability to Demonstrate Flexibility and Resilience In The Face Of Changing Business Requirement   - Entrepreneurial mindset with communication skills to inspire diverse teams and stakeholders - Result Oriented Ability to drive change in a highly consensus driven culture.  - Knowledge of the Fraud industry as it relates to the credit card business including knowledge of call centre management.   - Proven analytical and problem-solving skills alongside proven decision-making and risk management abilities  Job type : Full Time  Industry Type : Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

American Express - Service Delivery Leader - Operations - Global Fraud Protection Services 

American Express - Service Delivery Leader - Operations - Global Fraud Protection Services  ,Job Description for American Express - Service Delivery Leader - Operations - Global Fraud Protection Services  in American Express in  Delhi NCR for (4-8) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - Operations - Global Fraud Protection Services  in American Express in  Delhi NCR for (4-8) years of experience. Apply Now!