Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

- American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. - American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame - At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. - A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Responsibilities: - National Collections Manager for India market, managing a diverse team spread across geographies - Responsible to manage several Collections agencies across Country, through a team of portfolio managers - Develop winning strategies - Manage multiple stakeholders & collaborate to build a strong process & governance structure for the portfolio - Oversee/Optimize The Overall Performance Through In-Depth Analysis On Effectiveness Of Collections, Key Process Indicators And Collector Level Effectiveness - Provide Thought Leadership, Drive Initiatives And Grow Agencies Market Share, Maximizing Returns Through Best-In-Class Collection Economics - Understand Key Drivers In Performance, Optimal Settings For The Key Drivers, Motivation Behind Actions/Operational Levers And Impacts To Results - Carry A Small Business Owner Mind-Set Working With A Strong Sense Of Urgency And Purpose In The Execution Of Treatment/Solutions - Partner With Agencies To Identify Opportunities/Root Cause, Deliver And Monitor Solutions To Improve Overall Performance - Implement And Maximize The Usage Of Collection Treatment Tools/Strategies This role may be subject to additional background verification checks Qualifications: - 8+ years of experience In Credit / Collections Operations, Agency Management in India/ Intl Markets - Experience managing a larger diverse team - Post-Graduation In Business/Statistics/Engineering preferred - Self-Directed With Strong Interest In The Collection Business And Passionate In Driving Business Results. - Strong Thought Leadership With Ability To Incorporate Analytical & Operational Aspects To Design & Implement Innovative Solutions To Drive Performance. - Ability To Learn Quickly And Work Independently With Complex, Unstructured Initiatives. - Proven Ability To Successfully Multitask And Constantly Juggle Priorities - Ability To Partner And Influence Vendors, Peers And Management - Excellent Verbal, Written And Interpersonal Communication Skills. - Knowledge & skills to manage India/Intl markets - Experience & strong people management skills - Strong analytical skills- - Incumbent should have completed 18 months in current role - Minimum rating of G3L3 or better - No active counselling Job type- Full Time Industry Type - Operations The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Service Delivery Leader 

American Express - Service Delivery Leader  ,Job Description for American Express - Service Delivery Leader  in American Express in  Gurgaon/Gurugram for (8-13) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader  in American Express in  Gurgaon/Gurugram for (8-13) years of experience. Apply Now!