Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description - We are a Global services company and the world's largest Card issuer. Our direct relationships with millions of consumers, businesses and merchants worldwide- combined with our leading edge marketing, information management and rewards capabilities- enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. Job responsibilities: This is a Regional Training position primarily catering to Consumer business as well as the Travel and Lifestyle Servicing (TLS) teams in our organization, and the successful candidate will be responsible for: - Conducting &amp; Managing New Hire Trainings for Sales (North &amp; East) as well as TLS employees - Facilitating OJTs as well as Sales Certifications post successful completion of Classroom Trainings - Delivering and Facilitating Product Refreshers across sales and servicing teams on a consistent basis. - Partnering with Acquisition, Product, Digital as well as Marketing COEs to launch and cascade ongoing product developments with the relevant end-users across each team - Creating Training Delivery Content to encourage maximum uptake - Managing pan-India Training Calendars ensuring consistent &amp; upwards coverage across LOBs - Delivering Continued Education Initiatives via Face-to-Face/WebEx/Telepresence modes - Managing VOCM for TLS as well as Sales for the region by providing consultative analysis with actionable insights to help teams improve their performance on VoCM - Benchmarking comparisons for growth and upward trends in VoCM - Managing Call and Email Quality by ensuring Procedural Compliance - Conducting Periodic Knowledge Assessments/Refreshers to keep learnings afresh - Partnering with HR &amp; L&amp;D teams to deliver a robust learning plan for India Business Employees Qualifications - Minimum 10-12 years of total work experience &amp; 5+ years in Learning &amp; Development/Training - Consultative selling experience - Proven track-record of meeting and exceeding goals - Up-to-date with strategic changes in the business and provide Call Quality and/or Coaching advice to meet business needs - Highly customer focused attitude with in-depth understanding of the Premium Card Member mindset and service fulfilment&nbsp;expectations - Excellent written and verbal communication skills and ability to communicate effectively, collaborate with and influence various levels of the organization without direct-line leadership - High levels of initiative, self-motivation and time management - Ability to influence and negotiate with customers both internally and externally and at all levels - Strong Microsoft Word, PowerPoint, Excel Skills Job type- Full Time Industry Type - Client Management &amp; Sales The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Regional Training Manager - Sales Training - North & East 

American Express - Regional Training Manager - Sales Training - North & East  ,Job Description for American Express - Regional Training Manager - Sales Training - North & East  in American Express in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

Job Description for American Express - Regional Training Manager - Sales Training - North & East  in American Express in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!