Neha Singh<br>
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar<br>
Service Delivery Lead

Rohit Bairagi<br>
Lead Credit Specialist

<p>Function Description:<div><p><br></p>- American Express India Business focus on providing payment solutions to our customers by delivering high quality and world class product and services. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.&nbsp;</div><div><p><br></p>- Merchant Acquisition in India is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. We focus on enhancing our relationships with merchants across all Channels including Online, Servicing and Merchant Engagement to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale.&nbsp;</div><div><br> Purpose of the Role:<br><br></div><div> <p>Build &amp; develop an actively engaged &amp; robust merchant ecosystem which participates in acceptance &amp; promotion of the AXP brand through PoS visibility, warm acceptance, joint campaigns &amp; marketing activities. </p> <br> Responsibilities:</div><div><p><br></p> -   Acquire new merchants leading a large multi city team, driving volumes from the new sales by proactively servicing &amp; enrolling them on specific programs <br><br></div><div> <p>-   Lead a large multi-city team towards meeting the Amex objective of parity coverage in the market </p><div><br></div><p> -   Partner with Issuers ICSS, GNS, GCC in terms of integrating merchants to strengthen card value proposition </p><div><br></div><p> -   Drive marketing platform programs and merchant activation programs in alignment with GNMI and ME team - Grow DBV through specific programs with relevant merchants -   Recurring Billings, Merchant Bonus, IPG, etc </p><div><br></div><p> -   Develop in-depth understanding of the marketplace </p><div><br></div><p> -   Proactively conduct research and various data gathering activities, including networking and reading, to understand the market/industry, Amexs competition, and issues impacting the customer-  s business, use SMART reports extensively to acquire and retain large merchants </p><div><br></div> -   Develop in-depth understanding of the customer <br><p><br></p><p> -   Place value on knowing all aspects of customer business, including organizational structure, culture, and personalities </p><div><br></div><p> -   Manage an effective pipeline of opportunities </p><div><br></div><p> -   Identify potential opportunities against major business drivers </p><div><br></div><p> -   Influence customer decisions - Work in partnership with the customer as a problem solver by clearly identifying the needs that will influence&nbsp;</p><p>customer buying decision</p><div><br></div> -   Differentiate American Express value <br><p><br></p><p> -   Maximize all interactions with the customer to demonstrate the unique value of American Express products and services to customer-  s&nbsp;</p><p>specific needs </p> <br> Critical Factors to Success:<br><br></div><div> <p>-   New account additions to the merchant base </p><div><br></div><p> -   Active engagement with merchants to ensure acceptance seamlessly on a regular basis </p><div><br></div><p> -   Drive billing volumes through the merchants leveraging marketing programs </p><div><br></div><p> -   Map key geographies &amp; merchant base to ensure maximum coverage </p><div><br></div><p> -   Engage with Sales &amp; Service Staff and drive efficiency &amp; productivity </p><div><br></div><p> -   Understand the stated/unstated needs of the customer &amp; influence effectively to design solutions oriented towards solving customer problems</p> <br>Past Experience:<br><br></div><div><p>- Merchant acquiring and servicing experience with a large /reputed organization Or Retail industry experience-   FMCG, Online retail, PSP companies with experience of managing distribution </p><br></div><div> <p>- Experience in Customer, market, AMEX product knowledge </p><div><br></div><p> -   Knowledge of competitive market place and industry practices </p><div><br></div><p> -   Knowledge of AMEX merchant operating systems and information management systems - Conceptual and analytical thinking, Collaborating and influencing others </p><div><br></div><p> -   Readily accessible to address portfolio changes / issues to the satisfaction of the merchant - Team player and effective at driving results </p><div><br></div><p> -   Ability to establish and maintain credibility with external customers </p><div><br></div><p> -   Adaptable to varying tasks according to account importance and / or size </p><div><br></div><p> -   Use of quantitative data analysis to sell Value </p><div><br></div><p> -   Coach to win</p><div><br></div><p> -   Conduct Sales and value story trainings for the sales team - Compliance with Company Policies</p> <br>Qualifications/ Skills/Capabilities:<br><br></div><div><p>-   In-depth understanding of cards/payments business (issuing &amp; acquiring ecosystem) </p><div><br></div>-   Basic financial acumen like P&amp;L understanding <br><p><br></p><p>-   Knowledge of external insights &amp; competitive landscape </p><div><br></div>Technical Skills/Capabilities:<br><p><br></p><p>-   Understanding of new development technologies in POS machines (Tap &amp; Pay,Scan &amp; Pay,QR,EMI build) </p><p><br></p><p>-   Consultative selling skills </p><div><br></div><p>-   Handling objections </p><div><br></div><p>-   Negotiation enabled by data &amp; analytics </p><div><br></div><p>Knowledge of Platforms:<br></p><div><br></div><p>-   MS office suits (Excel, Word, Powerpoint, Access) Preferred: </p><div><br></div><p>-   Network platforms </p><div><br></div><p>-   POS terminals/ systems </p><br>Academic Background -   Postgraduate (Full time MBA - Sales &amp; Marketing, from a reputed institution)<br><br>Job type- Permanent<br><br> Industry Type - Client Management &amp; Sales<br><br>The Apply Button will redirect you to website. Please apply there as well.<br><p><br></p><p>#NOLI</p></div></p>

Gurgaon/Gurugram

American Express - Manager - Merchant Acquisition 

American Express - Manager - Merchant Acquisition  ,Job Description for American Express - Manager - Merchant Acquisition  in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!

Job Description for American Express - Manager - Merchant Acquisition  in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!