Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Function Description : - American Express is on a journey to provide the world's best customer experience every day. The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless Commercial digital experience that drives customer engagement as well as business growth. - The team's scope ranges from UX design, development of web/mobile experiences and collaboration with Blue Box wide colleagues to drive digital engagement. - The Digital Insights & Measurement team is a part of DEP team and would deliver digital analytics and insights for the GCS suite of digital products & capabilities. The team would be responsible for innovating and transforming the process to measure and understand the customer behavior towards our digital tools. - The analytical work will uncover insights that will drive GCS- global digital strategy and optimize the customer experience. Through world class innovation and automation, the team will create segmentations, develop KPIs, models and strategic analytics to solve key business opportunities. - This will be achieved through a close collaboration with the digital product teams, marketing, servicing, technologies and field teams. - The Manager, Digital Insights Capabilities will report into the Director of Digital Insights & Measurement. The candidate will be responsible for the Digital Information, BI & Reporting capabilities on big data / Cornerstone. - She/he will be responsible for the Commercial Digital Data Warehouse setup, performance measurement dashboard automation & creating highly robust big data infrastructure to support analytics and business intelligence using state of the art business tools. - These analysis, BI suites and data will be used for understanding and effectively measuring the value of GCS digital channel, as well as defining and influencing the global commercial digital strategy. Purpose of the Role : - Deliver self-serve actionable digital insights across GCS by democratizing digital data, measuring product performance and creating data-driven capabilities by end-to-end automation in collaboration with technologies. Responsibilities : - Create, enhance and maintain data & reporting capabilities on big data environment that house various digital portfolio performance metrics focused on the product & marketing roadmap for Commercial Digital products - Handle manipulation of large datasets on Hadoop / Cornerstone to ensure faster data analysis - Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology partners - Explore & leverage different business intelligence tools like Tableau & custom tools to create and manage various business intelligence reports/dashboards for different product managers - Create a strong partnership with developers to deploy various data management and business intelligence projects into production ensuring strong cost and timelines management - Partner and align with business partners- issues with data and reports to provide quality solutions and alternatives that meet customer requirements and project deliverables - Deliver self-serve analytics focused on the product roadmap for GCS servicing digital products by gaining deep functional understanding of the GCS digital channels over time and ensure analytical insights are relevant and actionable - Flawless execution of the development, validation & implementation of new digital data feeds and automated reports. - Build partnerships with internal stakeholders such as Product, Technologies, Field, Servicing and Marketing/Engagement. - Lead, inspire & mentor a team of analysts to deliver impactful internal, field and client capabilities - Build and nurture a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results - Build a culture of learning, insight, inspiration and collaboration Critical Factors to Success : Business Outcomes : - Enable GCS DEP business by providing holistic data driven digital insights by standardizing performance tracking & innovating measurement techniques - Deliver on GCS digital insights & measurements by contributing to GCS Digital Experience & Platforms goals - Design and measure the impact of various digital initiatives and report results to leadership Leadership Outcomes : - Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. - Lead with a digital mindset and deliver the world's best customer experiences every day - Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings - Demonstrate learning agility, make decisions quickly and with the highest level of integrity Qualifications : Past Experience : - 5-8 years of experience in data management, business reporting & Business Intelligence - Experience in digital domain preferred Academic Background : - Advanced degree in computer science, IT or Information management from premium institutes Functional Skills/Capabilities : - Strong strategic thought leadership and problem solving skills with ability to solve unstructured and complex business problems - Excellent written and verbal communication, presentation and storytelling skills at multiple organizational levels - Ability to build & leverage relationships and influence broadly across the organization - Results driven with strong project management stills, ability to work on multiple priorities and ensure track to exceed team goals Technical Skills/Capabilities : - Data Capability - Data manipulation - large & complex data sets - Data management & processing - Machine Learning & AI - Dashboard Automation - Business Intelligence & Visualization Knowledge of Platforms : - Big Data - Cornerstone, Hadoop, Pig, Hive, MapReduce - Digital Tracking - Omniture/Adobe Analytics, Clickstream - Visualization - Tableau Job type- Permanent Industry Type - Operations The Apply Button will redirect you to website. 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Gurgaon/Gurugram

American Express - Manager - Digital Insights Capabilities 

American Express - Manager - Digital Insights Capabilities  ,Job Description for American Express - Manager - Digital Insights Capabilities  in American Express in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!

Job Description for American Express - Manager - Digital Insights Capabilities  in American Express in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!