External Job Description - Sr Program Manager  Amazon Seller Support's India Operating Unit is seeking an experienced Project Manager with strong Business Analyst background to join the team. The successful candidate will be a key member of the WW Amazon SeSu team and will be responsible for delivering strategic quality projects that will directly impact the seller and associate experience.   You must be a tenacious Project manager who has owned and taken full responsibility for the delivery of complex simultaneous projects, preferable within the customer service content space. You will be comfortable in a fast-paced multi-tasked environment, with ability to scope, schedule, manage and drive the projects to completion.  Key Responsibilities:  - Communicate project status to Seller Support leadership, business and operations- management, providing useful and timely reports  - Recognize and pursue opportunities for improvements in process and efficiencies, collaborating with Seller Experience and Operations teams  - Collaborate with other worldwide Seller Support and technical teams to continuously innovate and redesign all seller-facing documentation, to facilitate more customer self-service activity and to cater for cultural seller needs.  - Lead and manage the planning and implementation of the project or projects you are assigned to.  - Define and document the scope, goals and deliverables of the project and get approval and agreement on them  - Define the project tasks and resource requirements needed to deliver to your project  - Create, communicate and manage the schedule to deliver and work with cross functional teams to secure the relevant resources.   - Monitor and track the project deliverables and project progress.   - Manage risks, resolve issues and initiating corrective action as appropriate.   - Stakeholder management and project progress reporting   - End to end responsibility for ensuring a quality delivery that meets internal customer expectations  - Produce and analyze metrics using SQL queries and MS Excel, and use the results to drive improvements to the overall seller experience  2. Basic Qualifications   - Proven ability to comfortably define the scope and plan accordingly for the project  - Excellent communicator both verbally and written with an ability to communicate with all levels in the organization (technical, business, executive)  - Planning and organizing   - Ability to stay focused and keep up with our continuous and fast-paced growth  - Technically savvy with a good technical aptitude of SQL and databases/DW  - Ability to deep dive and quickly gain a deep understanding of the processes that are underpinning the projects  - Good decision maker who proactively makes the right decisions, but knows how to systematically escalate problems to get support where needed  - Think and act both strategically and tactically and good problem solver  - On a personal level you should be a great team player, adaptable and dependable  3. Preferred Qualifications   - Bachelor's Degree Educated in Business, Business Information Systems, Computer Science or equivalent  - Strong team player and people leadership skills including remote management  - Must have significant proven experience in Project Management  - Must have solid experience in working in a Customer Service Environment  - Must have proven working knowledge of Six Sigma tools and Lean techniques  - Fluent English and Hindi would be desirable -- spoken, reading and written.  - Working experience with mobile devices a distinct advantage  - Availability to travel internationally in Europe and North America  - Proven track record in the delivery of large scale complex cross-functional projects.  - PMP certified or equivalent project management certification a distinct advantage  Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Bangalore

Amazon - Senior Program Manager - Seller Support's India Operating Unit 

Amazon - Senior Program Manager - Seller Support's India Operating Unit  ,Job Description for Amazon - Senior Program Manager - Seller Support's India Operating Unit  in Amazon in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Amazon - Senior Program Manager - Seller Support's India Operating Unit  in Amazon in  Bangalore for (10-15) years of experience. Apply Now!