Amazon - Senior Product Manager

Title: Sr Product Manager - Amazon B2B

Location: Bangalore

There are 46M small and medium business enterprises in the country representing hundreds of billions of dollars in yearly purchases. Many of these businesses struggle to get relevant selection, competitive pricing and trusted and convenient buying options. amazon business.in is an offering from Amazon to delight the business customers who have not been served well by the existing solutions with the aim to provide them the largest selection, competitive pricing and trusted and convenient buying experience. If you like to swim in unchartered territories then this is your opportunity to solve problems that no one has attempted to solve before. We work like a well-funded, high octane startup driven by the passion to bring the Amazon experience to our business customers. This role is responsible for formulating recommendations on new business initiatives and partnering with operations, technology teams, and product development teams to implement these recommendations. As a product manager for customer experience, you will develop long-term strategies to offer customer-centric features and programs, and ensure quality onsite customer experience and overall service. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. He or she will be comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares Amazon's passion for the customer- someone who understands the importance of compelling features and functionalities in driving great customer experience. Focus and deliverables

- Identify and prioritize the most immediate improvement opportunities across the customer experience.

- Benchmark competitive experiences across the customer value chain, and define and implement a roadmap of improvements that ensure Amazon leadership for each of these.

- Create and implement a roadmap that ensures leadership in customer experience in each business category.

Basic Qualifications :

- Proven track record of customer obsession.

- Demonstrated ability to think both strategically and tactically.

- Ability to prioritize in an ambiguous environment.

- Demonstrated ability to formulate data-driven decisions that lead to results.

- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Preferred Qualifications

- Experience in e-commerce, marketing, product/program management, or related experience.

- MBA from leading B-School.

Traits expected of all Amazonians:

- Ability to operates and communicate at all business levels.

- Expects, requires and demonstrates continuous innovation.

- Results orientation.

- Ability to think big and to inspire passion in others