Amazon - Senior Operations Manager - Retail Business Services

This is a key strategic role in Amazon's strategy for growth to be a dominate company on a global scale. The Sr Operations Manager of Retail Business Services will be located in our Bangalore.

Business Purpose of Role

- Amazon procures products, for sale on its website, from thousands of vendor partners worldwide. Behind the scenes these products require effort to make them available on the website for our customers to purchase. Not only do these products require setup on the website, but these products also go through an entire supply chain lifecycle before they are available for customers to purchase. As Sr Operations Manager of Retail Business services, you are responsible for the processes and associates that insure that these products are available for purchase by our customers as soon as the products are launched by our vendor partners. In short, you will partner with Retail and Vendors in setting up and maintaining products on the Amazon website.

- Retail Business Services team (RBS) is currently organized around 3 goals: Website setup of new products, providing support services associated with keeping items current on the website and resolving defects that occur in the supply chain. As a Retail Business Services site manager, you will contribute to increased customer sales as a result of high quality processes associated with creation and maintenance of product lifecycle on the Amazon website.

- The Sr Operations Manager of Retail Business Services will be responsible for the RBS strategy, vision and execution required to scale these business processes to meet future retail business growth. In this role you will work with retail business teams, vendors, and as well as internal software development teams to in order to lead an organization that will provide Amazon with the simplest, cheapest, highest scale, most reliable, and globally available business services. You must be very comfortable defining, developing and using metrics to drive the vision and manage the business.

Responsibilities of this leader include:

- Retail Business Services Strategy: Define an ambitious but achievable strategy that establishes Amazon's Retail Business Services as the premiere business services offering in the industry. This includes gathering both vendor and business owner requirements, understanding available technologies and developing a process and execution plan. You will be responsible for partnering with Retail teams and vendors around the globe.

- Retail Business Services process standardization: Work with customers, partners, and engineering leadership to establish and maintain the group wide roadmap. Standardize and scale business processes to maximize shareholder value and business growth.

- Retail Business Services Vision: Amazon provides its customers with - The World's largest selection of products- . To support an unprecedented volume of unique products, we also have the world's largest concentration of retail vendor partners. You will define and execute a vision that enables growth of products and business processes required to meet the short and long term needs of the business. In addition, you will be responsible for the vision and execution of a new set of tools that automate and simplify the website product maintenance lifecycle at Amazon. This groundbreaking new workflow based technology will provide our RBS associates with exactly the set of tools needed to quickly add new products to the website.

- Develop Business Solutions: Amazon's retail business is continually evolving. You will work Retail to understand their business challenges and come up with appropriate solutions to those problems. These solutions will be scalable and take advantage of a technology approach so as to minimize the manual labor in the recommended solution

Idealized Candidate Profile

- The ideal candidate will be able to identify and articulate a strategic vision backed by data and critical thinking. The candidate will have the leadership to build cross-company support for that vision and the ability to execute on it. This needs to be a candidate that is clearly passionate about the large opportunity that being responsible for a high-value strategic set of assets like the Amazon Retail Business Services associates bring. As such, it demands a leader that is extremely attracted to the opportunity and is never satisfied with the results.

- This leader must have a strong background in complex business processes with partnerships with retail business users as well as software developers to help develop processes to automate as much as possible. The candidate will have a demonstrated record of team building and execution in a high volume operational environment and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business.

Educational Requirements

- Bachelor's degree in business, computer science or related discipline is required. MBA and/or advanced degree is desirable.

Ideal Candidate

- The ideal candidate is most likely to come from a company involved in high volume retail product sales. Previous experience with Vendor related intranet systems as well as offshore outsourcing experience is preferred.

Basic Qualifications

- This leader must have a strong background in complex business processes with partnerships with retail business users as well as software developers to help develop processes to automate as much as possible.

- The candidate will have a demonstrated record of team building and execution in a high volume operational environment and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business.

This person must be comfortable leading small teams as well as large teams as this team will grow 3 to 4 times its current size.

Preferred Qualifications

- The ideal candidate will be able to identify and articulate a strategic vision backed by data and critical thinking. The candidate will have the leadership to build cross-company support for that vision and the ability to execute on it.

- This needs to be a candidate that is clearly passionate about the large opportunity that being responsible for a high-value strategic set of assets like the Amazon Retail Business Services associates bring. As such, it demands a leader that is extremely attracted to the opportunity and is never satisfied with the results.

- The ideal candidate is most likely to come from a company involved in high volume retail product sales. Previous experience with Vendor related intranet systems as well as offshore outsourcing experience is preferred.