Roles & Responsibilities   The Manager acts as a Project Lead and is responsible for ensuring that SLAs, Metrics and Goals are achieved for the project. He/she partners with business and technology stakeholders to understand project requirements, prioritizes deliverables, tracks progress, manages team performance and publishes weekly updates to stakeholders.   - Manages a team of 10-15 Operations Specialist  - On-boards and establishes new processes and drives adoption in the team  - Maintains service levels defined for the project and ensures consistent quality of delivery.  - Relentlessly works to research, identify, evaluate, rationalize and propose quality improvement opportunities to improve the customer experience.  - Prepares and publishes weekly status reports to stakeholders.  - Prioritizes deliverables for the project team.  - Coordinates with the stakeholders and multiple teams spread across multiple locations to ensure that consistent quality and productivity is achieved for all locations.  - Identify and implement productivity improvement opportunities for the team.  - Continually raises the bar on quality  Preferred Qualifications   - Experience in handling mid size operations teams and establishing new processes / improve processes.  - Experience in e-commerce/internet industry and conversant with internet and e-commerce technologies  - Ability to work with IT systems, understand and work with XML feeds, SQL/Data Warehousing  - Ability to write macros in MS Excel aimed at improving process efficiency  Basic Qualifications   - MBA / Bachelor degree (preferably in Computer Science or Business) and 5 to 8 years of relevant working experience   - Advanced computer literacy in Microsoft Office applications, especially MS Excel with ability to create and use macros  - Excellent analytical, problem solving and logical reasoning skills  - Passion for innovation, automation and operational excellence  - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.  - Interest in e-Commerce/Online business.  - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.  - Attention to detail and high capability to work on different projects in parallel

Hyderabad

Amazon - Manager - Marketplace Business Operations 

Amazon - Manager - Marketplace Business Operations  ,Job Description for Amazon - Manager - Marketplace Business Operations  in Amazon Development Center in  Hyderabad for (3-10) years of experience. Apply Now!

Job Description for Amazon - Manager - Marketplace Business Operations  in Amazon Development Center in  Hyderabad for (3-10) years of experience. Apply Now!