Job Description:  Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries- What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online- What kinds of processes and systems would you build to maximize customer satisfaction.  The Transaction Risk Management Systems (TRMS) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.  We are searching for a top-notch Capacity Planning Manager who is passionate, thinks globally, and who has the ability to contribute major new innovations in the industry and within the Transaction Risk Management Systems (TRMS) Team.  The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.  Responsibilities:  - Interpret and improve forecasting models using data collection, data analysis and statistical tools.  - Create optimal capacity plan for TRMS Operations business by managing trade-offs between Customer Experience and - Cost Effectiveness.  - Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.  - Mitigate capacity risks by managing dependencies across multiple operational teams and sites  - Capacity planning for new business/sites  - Clearly communicate dependencies and manage/track exceptions with Senior Management.  - Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.  - Support local site management and workflow teams to optimize staffing requirements.  - Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.  - Project management skills are required for success in this role.  Basic Qualifications:  - Bachelor's degree in a quantitative field (engineering, economics, mathematics) required.  - Demonstrated analytical skills.  - Experience building complex models using various statistical tools for optimization and then communicating plans or risks accordingly.  - 9+ years experience in analysis (Customer Service analysis or Operations analysis) required.  - Proficiency with Microsoft Excel.  - Demonstrated ability to meet tight deadlines and prioritize workloads.  - Proven ability to develop new ideas and creative solutions.   Preferred Qualifications:  - Master's Degree or higher in a quantitative field (engineering, economics, mathematics) required.  - Operational experience in a high volume call and/or technical support environment.  - Basic/Working knowledge of Six Sigma tools and Lean techniques.  - Previous Capacity Planning experience as well as business intelligence and analytics.  - SQL and basic programming experience to automate tools whenever appropriate.  - High level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.  - Excellent speaking-listening-writing skills, attention to details, proactive self-starter.

Bangalore

Amazon - Manager - Capacity Planning  

Amazon - Manager - Capacity Planning   ,Job Description for Amazon - Manager - Capacity Planning   in Amazon Development Center in  Bangalore for (10-17) years of experience. Apply Now!

Job Description for Amazon - Manager - Capacity Planning   in Amazon Development Center in  Bangalore for (10-17) years of experience. Apply Now!