AM/DM - Projects & Process Excellence - Catalog Operations - eCommerce

AM / DM Projects & Process Excellence (Catalog Operations) - eCommerce MNC in Hyderabad

- The Project Lead is project owner and is responsible for ensuring that SLAs, Metrics and Goals are achieved for the project.

- He/she partners with business and technology stakeholders to understand project requirements, prioritizes deliverables, tracks progress, manages team performance and publishes weekly updates to stakeholders.

- On-boards and establishes new processes and drives adoption in the team

- Maintains service levels defined for the project and ensures consistent quality of delivery.

- Relentlessly works to research, identify, evaluate, rationalize and propose quality improvement opportunities to improve the customer experience.

- Prepares and publishes weekly status reports to stakeholders.

- Prioritizes deliverables for the project team.

- Coordinates with the stakeholders and multiple teams spread across multiple locations to ensure that consistent quality and productivity is achieved for all locations.

- Identify and implement productivity improvement opportunities for the team.

- Continually raises the bar on quality

Basic Qualifications :

- Currently working as AM/DM with Min 3 years of relevant working experience in Projects & Process Excellence

- Advanced computer literacy in Microsoft Office applications, especially MS Excel with ability to create and use macros

- Excellent analytical, problem solving and logical reasoning skills

- Passion for innovation, automation and operational excellence

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Interest in eCommerce/Online business.

- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.

- Attention to detail and high capability to work on different projects in parallel

Preferred Qualifications:

- MBA

- Experience in handling operations teams and establishing new processes

- Experience in e-commerce/internet industry and conversant with internet and e-commerce technologies

- Ability to work with IT systems, understand and work with XML feeds, SQL/DW

- Ability to write macros in MS Excel aimed at improving process efficiencies.

Interested candidates can Apply here or call us at 040-40101210.