Altisource Portfolio Solutions is a provider of services focused on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and customer relationship management. Utilizing integrated technology that includes decision models and behavioral based scripting engines, we provide solutions that improve our clients’ performance and maximize their returns.  Altisource has three primary business segments including:  Mortgage Services - Mortgage portfolio management services that span the mortgage lifecycle (e.g. origination, valuation, closing and title services, default management services, asset management and component services)  Technology Products – REALSuite of applications (residential and commercial loan servicing, loss mitigation, vendor management and electronic invoice presentment and payment software) as well as our IT infrastructure services  Financial Services - Asset recovery and customer relationship management  Altisource is developing a reputation as the preeminent technology enabled, knowledge based provider of its services. Our focus is on leveraging technology and a global service delivery model to provide highly efficient, accurate support of the industries we service. Unique intellectual property, such as behavioral-science principles, artificial intelligence driven scripting engines and risk decision models are used to reduce performance variability and improve compliance and overall performance for Altisource and its clients.  Responsibilities include:  - Manage the budget for the Quality Assurance department.  - Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage   - Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).  - Work with internal Legal/ Compliance staff to ensure that all business processes are compliant with all state and federal regulations.  - Interpret regulatory requirements and investor guidelines and develop Quality Assurance programs for all LOBs. Also, build a tracking/ reporting mechanism to periodically communicate results/ opportunities identified.  - Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.  - Implement strong feedback loop between Training, Business Unit, Compliance and Quality Assurance groups to ensure staff and management are aware of results and areas for improvement.  - Work closely with the Operational Excellence group to lead process improvement initiatives which exhibit significant savings across the organization.   - Complete a specific number of planned process improvement initiatives for the year.  - Manage a global workforce (onshore and offshore) of QA staff performing audits for multiple LOBs.  - Establish processes and Standard Operating Procedures that will help develop the QA staff into Subject Matter Experts on all federal/ state laws and business policy and procedures.  - Build a repository of business/process guidelines and fraud trends to be used as a reference tool for others within the organization.  - Effectively communicate with all levels of staff and management within the organization.  Key Result Areas:  - Manage QA staff across geographies.  - Improve customer satisfaction and quality scores for all LOBs.  - Improve efficiency and effectiveness of staff throughout the servicing functions.  - Lead and successfully execute process improvement projects across the organization.  Qualifications:  - Minimum of 10 years of experience, including a minimum of 5 years managing either Quality Assurance or Process Improvement teams.  - Six Sigma or Lean certification is preferred.  - Excellent verbal and written communication skills and a passion for providing excellent customer service.  - Strong Analytical Skills, High attention to detail, Ability to multi task in a fast paced and high risk environment.  - MBA from a top business school desired.

Mumbai

Altisource - Sr Manager - Quality Management 

Altisource - Sr Manager - Quality Management  ,Job Description for Altisource - Sr Manager - Quality Management  in Altisource Business Solutions Private Limited in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Altisource - Sr Manager - Quality Management  in Altisource Business Solutions Private Limited in  Mumbai for (10-12) years of experience. Apply Now!