Altisource Portfolio Solutions provides services focused on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and customer relationship management. Utilizing integrated technology that includes decision models and behavioral-based scripting engines, we provide solutions that improve our clients’ performance and maximize their returns.   Altisource has three primary business segments including:  Mortgage Services: Mortgage portfolio management services that span the mortgage lifecycle (e.g. origination, valuation, closing and title services, default management services, asset management and component services)  Technology Products: REALSuite of applications (residential and commercial loan servicing, loss mitigation, vendor management and electronic invoice presentment and payment software) as well as our IT infrastructure services  Financial Services: Asset Recovery and Customer Relationship Management  Altisource is developing a reputation as the preeminent technology enabled, knowledge based provider of its services. Our focus is on leveraging technology and a global service delivery model to provide highly efficient, accurate support of the industries we service. Unique intellectual property, such as behavioral-science principles, artificial intelligence driven scripting engines and risk decision models are used to reduce performance variability and improve compliance and overall performance for Altisource and its clients.  Operational Excellence / Process Improvement:  - Monitoring all aspects of daily operations, including policy and procedure implementation and improvements, project planning, system oversight market benchmarking and resource management  Compliance:  - Oversee development and maintenance of state-specific compliance materials  - Direct the operations staff on implementing compliance related procedures  - Ensure Business Unit is compliant with client and GSE servicing guidelines  Customer Relationships:  - Direct the development of service level reporting and scorecards.  - Manage on-boarding process for customers; facilitate service agreement execution, operational readiness, and customer training  - Conduct customer visits to review performance and promote revenue expansion  Management reporting:  - Create and manage control reports and track business unit performance against established service level agreements  - Provide frequent reports and presentations to management on business unit’s status and areas for improvement.  Key Result Areas:  - Improve turnaround time and quality performance metrics – Improve SLA and timeline adherence year over year  - Ensure 100% compliance with client and GSE guidelines  - Ensure 98% SLA adherence to client turnaround time requirements  - Ensure timely and accurate reporting  - Implement 4 new process improvement projects within first calendar year  Qualifications:  - Candidate must have strong organizational skills, attention to detail, and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment.  - Ability to drive change in a rapidly growing business is essential.  - Wide degree of creativity and latitude is required.  - Candidate must be proficient in Microsoft Applications to include, Excel, Word and PowerPoint.  - Four year degree from an accredited college is required.  - MBA or Engineering degree is a plus.  This position reports to VP for the vertical

Mumbai

Altisource - Director - Operations   

Altisource - Director - Operations    ,Job Description for Altisource - Director - Operations    in Altisource Business Solutions Private Limited in  Mumbai for (14-18) years of experience. Apply Now!

Job Description for Altisource - Director - Operations    in Altisource Business Solutions Private Limited in  Mumbai for (14-18) years of experience. Apply Now!