Purpose of the Job:  This role will oversee the successful operation of between 15-20 Airtel stores (ARC & AEO) to ensure they deliver a best in class experience. This role will liaison with Circle Sales & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines.   Deliverable (Maximum 5-6 key responsibilities)   Strategic Roll outs :   End to end responsibility from start of construction till store opening   Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)   Manage contractor/ vendor relationships   Oversee closure of current store during conversion   Store Operations & Audit / Compliance :   Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)   Ensure compliance with all defined operations procedures   Understand and analyze Store / Zone level Analytic Reports (KPIs) to identify issues, areas of improvement, deviations etc.   Monitor competitor activities & share recommendations for response   Profitability :   Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue & cost plan   Own plan for non performing stores (including closure recommendation)   To ensure deployment of agreed programs across all the stores   People Development / Team Management :   Ensure seamless supply of quality manpower in store   Own the personal development of Store Managers & outsourced Store Staff   Support the hiring process by identifying talent   Identify gaps & recommend solutions to improve the induction & training strategy for store staff   Customer Experience :   Ensure total compliance of CE guidelines   Ensure implementation of agreed action plans   Ensure Circle support to manage exceptional escalations, as required   Train Store Managers and Associates to handle demanding customer

Others

Airtel - Zonal Own Retail Manager 

Airtel - Zonal Own Retail Manager  ,Job Description for Airtel - Zonal Own Retail Manager  in Airtel in  Others for (4-7) years of experience. Apply Now!

Job Description for Airtel - Zonal Own Retail Manager  in Airtel in  Others for (4-7) years of experience. Apply Now!