Program Manager - DTH  Purpose of the Job  1) To conceptualize / radical redesign of core business processes and achieve dramatic improvement in customer experience.   2) Contribute to digital wave to provide digital solutions to our customers.  3) To advise and assist our Partners in jointly developing and implementing operations strategy and provide seamless service delivery to customers & FIRST CALL RESOLUTION.  4) New process/product launches in collaboration with the cross functional team to enhance customer experience.  Deliverables   1) Improve Service Level and Quality Scores by enhancing the business process, enhancing training processes across call centers.   2) Manage and monitor the Opex and drive initiatives to reduce the Opex.   3) Ensure Utilization of Inter Departmental Linkages to Provide Seamless Service Delivery to Customers   4) Ensure Adherence of TATs and SLA's by partners and identify weak areas for improvement.  5) Deploy any change/modification in existing process and new process in the operations process to drive Key CPC and AHT reduction projects.  Major Challenges :  - Short term / long term deliveries with an immediate turnaround.  - Managing multiple partners with diversity in processes  - Non-Automation of MIS for some processes  Educational Level   MBA  Working Experience  3 years of work experience in Customer Service / Hospitality industry/design role.

Delhi NCR

Airtel - Program Manager - Customer Service - DTH 

Airtel - Program Manager - Customer Service - DTH  ,Job Description for Airtel - Program Manager - Customer Service - DTH  in Bharti Airtel in  Delhi NCR for (3-5) years of experience. Apply Now!

Job Description for Airtel - Program Manager - Customer Service - DTH  in Bharti Airtel in  Delhi NCR for (3-5) years of experience. Apply Now!