Aimia - Manager - Account Management

- Responsible for servicing and managing key large accounts and carrying forward the learnings and best practices for new business development

- Deliver with leadership on all activity related to designated accounts: both thought and executional leadership

- Closely work with delivery team -operations, IT, rewards, analytics and support - to ensure Aimia delivers against expectations and meets SLAs

- Manage multiple day to day tasks to service client

- Manage client expectations

- Build and strengthen client's confidence in Aimia

- Drive/support strategy

- Grow both the client and Aimia's business

- Participate in new business acquisition

- Drive new product launches and extensions into accounts/partners in concert with product management, business development and on-boarding teams including deliverables within budgets and revenue targets

- Maximize revenue potential for Aimia through the account/partnership, and grow the services and offerings that Aimia provides to the client

- Convey progress on the account including presenting to the client periodically on achievements and growth

Competence, and capabilities:

Character & personality

- Intelligent

- Focused and ambitious

- Outstanding communication skills, proficiency in verbal and written English is a pre-requisite

- Team player

- Ability to avoid conflict

- Integrity

Professional

- Understanding of marketing, account management and business

- Thorough understanding of all communication channels

- Good understanding of loyalty marketing and CRM

- Exposure to high-pressure delivery environment

- Tech background or exposure to tech will be an added advantage

Experience:

3 to 7 years, ideally in a similar role, or a marketing or product management role. Part of previous experience with any of the following is mandatory: loyalty company, retail, advertising or digital marketing

Qualification:

Graduate

MBA or marketing & communication post graduation from premier B-school/institute.