We are looking for AGM – Quality for world's leading service and outsourcing UK Based company based at Dehradun / Agra.
Relocation Expenses involved will not be borne by the client.
Our Client is a major player in a fast expanding public services and outsourcing market. Our Client operates in Europe, the Middle East, Asia Pacific and North America. Over 30% of its turnover comes from outside the UK, and the range of our activities varies from region to region. More than 70,000 employees deliver mission-critical services to government and private clients in over 30 countries.
They provide a hallmark of the services in IT & BPO outsourcing, local government, home affairs, defense, science, nuclear, health, education, welfare to work and to the private sector.
Salary - As per the Norm
Work experience : 10-12 years , DOMESTIC BPO / TELECOM At least 6 years in the telecom domain – either for the telecom service provider or for the contact center
- These positions are for National Coordinator for Quality
- Will require extensive traveling (15-20 days in a month)
- The number of sites mentioned is subject to change
1.Setting up quality monitoring processes for new and existing clients
2.Will be responsible for delivering on all quality and CSAT metrics
3.Will have to liaise with training, quality, hiring etc to ensure complete involvement in delivering quality
4.Will have to liaise with the client on a daily/weekly/monthly basis
5.Will have to attend MBRs, QBRs
6.Will be responsible for process improvements where quality/CSAT metrics are not meeting goals
7.Will have to build development plans for the quality team
- Should have relevant experience in transactional quality and process improvement wsrt quality metrics
- Knowledge of COPC, Six Sigma, Lean desirable though not mandatory
- Great communication skills
- Competencies to checked would be customer focus, learn ability, ability to get work done, good analytical skills (ability to read, interpret data)
- Should have handled big teams and/or multiple sites
- Should have handled a client facing role
If the above profile suits you, please forward your updated resume alongwith the below mentioned details :
Location applying for (Agra/ Dehradun)
Certified Green / Black Belt
Exp in Domestic Telecom Process
Domestic BPO Exp
No of Quality Projects Completed / Mentored
Current Team Size (Direct + Indirect)
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