Job Description:  - Responsible for leading the quality department: six sigma projects, reducing process gaps, process re-engineering and process quality  Facilitate the following initiatives:  - Certifications (COCP etc.)  - Quality Improvement Programs (Six Sigma etc.)  - Program Quality (drawn from client contracts & SLAs)  - Lead and facilitate cross-functional teams in achieving continuous improvement objectives on major business projects through the use of six-sigma methodology  - Assist teams in process capability improvement studies and cost reduction projects  - Ensure regular audit and validation to ensure systems are being followed, suggest improvisations wherever necessary  Desired Profile:  Qualification: (Education): Bachelors/Masters degree in any discipline.  - Must posses a Black Belt certification in Six Sigma methodology.  - Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage  Desired years of experience: 10 - 15 year of prior experience of working in Quality initiatives.  - Analytics experience is a must for this role  Desired Industry Exposure: BPO, ITES  - Should have knowledge of Indian BPO Scenario Experience in dealing with multi-location assignments.   - Prior experience with BPO industry preferred.  Desired Role Exposure:   - Should be conversant in Six Sigma concepts, tools, techniques, usage of Statistical Quality Control techniques.   - Adept at communicating across business and cultural barriers to ensure customer satisfaction.  Experience: 11 - 15 Years  Industry Type: BPO / Call Centre / ITES

Mumbai

Chennai

AGM/DGM - Process Excellence - BPO 

AGM/DGM - Process Excellence - BPO  ,Job Description for AGM/DGM - Process Excellence - BPO  in Mancer Consulting Services in  Mumbai Chennai for (10-15) years of experience. Apply Now!

Job Description for AGM/DGM - Process Excellence - BPO  in Mancer Consulting Services in  Mumbai Chennai for (10-15) years of experience. Apply Now!