JOB PROFILE - AVP - Operations (Program Lead)  Location : Bangalore  Reporting to : Business Head  Reported by : Manager/s  JOB DESCRIPTION  Principal Accountabilities (Key Result Areas)  - Manage Profitability for assigned business/es as per set budgets/goals.  - Operational planning and change co-ordination for all expansion initiatives.  - Lead on Improvement projects to drive process improvements.  - Actively participate in the conference calls and suggest areas of improvement to the client.  - Drive performance & cost efficient process initiatives.  - Facilitate to meet contractual obligations and client expectations.  - T ensure the SLA Targets are met within planned time, cost and quality norms by ensuring effective utilization of the allocated resources.  - To ensure the development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes.  - Responsible for process deliverables as per agreed SLA's and quality.  - Performance Management. Ensure timely appraisals of the operations team.  - Ensure that attrition is managed in the business and the right people with the right skills are recruited into roles.  - Present the weekly / monthly process wise performance to senior management & to clients.  - To ensure performance levels of Team Managers and Process Executives meet the service level agreements.  - Monitor core departmental deliverables of cash and asset reconciliations for completion within established deadlines.  - Exceptions are reviewed, researched and resolved for all accounts per established tolerance levels.  - Work with the team to complete long-range projects designed to improve workflows, streamline processes, lower error rates, increase client satisfaction, etc.  - Participate in cross-departmental initiatives formulated to create or improve existing functionality and processes.  Standards for Measuring Success  - Client satisfaction level  - Meeting Service level Agreements  - Customer satisfaction survey  - Process deliverable's  - Team building initiatives  - Team's productivity  - Other key management attributes & Key Performance Indicators (KPIs) as agreed.  Qualification: Graduate/ Post graduate, MBA (desirable)  Experience: 10-15 Years experience with atleast 3-4 years in the following areas mandatorily.  Managing large teams in contact center delivery.  Directly interacting with Client and managing client deliverables, preferably in a third party delivery center.   Responsible for Profitability of the assigned business/es.  Age Group  The incumbent should be in the age group of 31-40 years.

Bangalore

Aegis Global - AVP - Operations - Program Lead 

Aegis Global - AVP - Operations - Program Lead  ,Job Description for Aegis Global - AVP - Operations - Program Lead  in Aegis Global in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Aegis Global - AVP - Operations - Program Lead  in Aegis Global in  Bangalore for (10-15) years of experience. Apply Now!